I have a new hub W8 pro replacing a w8 on the same account. I need remote admin to work but it does not for the new hub even though it is on the same account. The support email told me to cancel the plan and then re-purchase (which I should not have to do). I canceled my plan but it does not let me re-purchase. I can choose yearly or monthly but there is no enter button on the site. How do I re-purchase. I need this fixed ASAP because I am leaving town. Can someone in Habitat account fix my problem. Please respond to my support ticket.
Have you tried to transfer the service from my.hubitat.com to the new hub like the support recommended, and it didn't work? The suggestion to cancel your monthly service was the fallback if you couldn't transfer the service, since it comes with a free month trial you wouldn't lose the few remaining days you've already paid on your current subscription.
Let me know if you run into any problems. I'd be more than happy to help you get the service back on track.
The remote admin is for any hub on the account. I did cancel it but it still does not let me buy the service. All it does is let me choose mostly or yearly without anywhere to press to continue. The hub already has the Hub Protect service on it. It has remote admin running for several years on this account. When I do try to access this hub through remote admin it is simply grayed out and it allows me to access only the older hub; which is offline.
Ok, you should be good for now, I activated the service for your C-8 Pro. Might need to reboot the hub to activate the service locally. You'll need to go to the Remote Admin portal for now: Hubitat Remote Admin.
Support will follow up on your case to sort out the problem.
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Thank you so much for your assistance.
@bobbyD - similar issue here, so posting for support.
I have successfully migrated from a C-7 to a new C-Pro today, and used the "transfer subscription" link at My Account | Registered Hubs. It appeared to work (although when I refresh that page my old hub still appears to have a subscription -- the screen flashes an offer for subscription then goes away -- I have 3 hubs and 2 subscriptions). But I am unable to connect to my new hub in the mobile Android app. Can you help?
log out of the app and log back in...
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Thanks for the solution, and I'm sorry for the delay in response (I was traveling).
I jumped right to an "uninstall/install the app", which also worked, but I should've simply "logged out/in". That would've been simpler. 
Thanks for the simpler.
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