Thank you for the feedback, and sorry for the inconvenience. A few things, but first, your hub is not connected to the cloud, so you cannot use the service. Secondly, your hub is running an older platform version, so please update when you have a chance. Lastly, there is an issue with the remote admin link in the Mobile app that our engineers will correct in the next release.
The cloud connectivity can likely be resolved by rebooting the hub from Settings. The most recent platform version may help with this issue, though our engineers are still investigating some incidents related to frequent cloud disconnects.
