Remote Access

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1

Anyone have issues with remote access since the new update? Both the app and Google chrome can't reach my hub. Chrome just sit at https://remoteaccess.aws.hubitat.com/proxy/remoteConnectWithTokenPost
Then I final get a this page isn't working after a few minutes.

I can reach my hub just fine locally. I have tried a reboot and still have the same issue. I really don't want to do a roll back.

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2

You certainly do not need to roll back. The hub update cannot affect the Remote Admin service, so it would not resolve the problem. How are you accessing the Remote Admin service might be the problem. If you go directly to the Remote Admin portal, can you log in and access your hub? If you can log in, then the service times out trying to reach your hub, then likely your hub isn't connected to the cloud.

https://remoteaccess.aws.hubitat.com/

2 Likes
3

Well a roll back to 2.3.1.129 did not fix the issue.....

4

Tried that link and still just spin when I click on connect. I can get to a remote cloud dashboard just fine.

Speed test from the hub had no issues either.

5

I updated my hub earlier today and I'm having the same issue. Tried rebooting and same thing. Using the AWS link I'm logged in - I see the connect option - press and I get the spinning tab in chrome. Eventually it errors out. I can still access The hubitat locally and it is able to connect to the internet.

6

Have you tried accessing the portal from an incognito/private window?

8

Just tried an incognito window. No dice.

2022-03-31_12-36-01
2022-03-31_12-36-011360×1186 122 KB

9

I tried private and I tried Edge and still did not work.

10

Can you also try Chrome?

11

That is what I normally use. So that does not work either.

12

The whole remote access is not working right now. All other systems are functioning properly. It is an error on Hubitat's AWS server, nothing we can do until they fix it.

13

Ok, I am out of ideas. We are further investigating. Unfortunately I cannot replicate, so there may be an isolated outage. Will update this thread as we learn more.

14

Thanks!!

15

Remote admin is back in business.

4 Likes
16

I took a while to connect but it did connect!!

1 Like
17

Woot! Thanks- I'm back in!

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18

I'm having this same issue... a year later... but nothing is working.

19

Unlikely to be the same issue since the remote admin service has no reported outages, but when this thread was created over a year ago there appeared to be something that affected multiple users that required staff intervention.

Please create a new thread to ask for help with remote admin, or you can submit a request directly to support here.

1 Like
20

I have the same problem - started a few days ago.