Received cloud request for App 208 that does not exist (Android app v2.0.6)

📱 Mobile Apps Android App
1

I'm getting these log warnings after having updating from the old to the new app:

Received cloud request for App 208 that does not exist, path: /mobile/0d66b596-3855-4fd9-ab9d-229822d0dc1b/mobile-app-events from cloud

There's a set of these App 208 messages with what looks like a GUID for my phone, and another set with a different GUID for my wife's phone.

There's a new set of messages logged each time I open the app, switch to it from a different app, or wake up my phone when it is the frontmost running app.

2

I get the same thing, different app number, every time I open the app on my Iphone.

3

This is caused by removing a cloud based integration from hubitat but not shutting it down from the provider source. It will still keep making calls to the API.

4

This sounds like something different. It only occurs when I open the HE app on my phone. And it does it everytime I open the app on my phone. If it was coming from some cloud app why would the phone app have any affect on it. And I haven't deleted any cloud connection for probably over a year. And it hasn't been happening till the latest phone app update.

5

What happens when you click on the warn symbol next to app 208? What app does it bring you to?

6

In my case it's app 2504. Clicking on the warn symbol does nothing.

sys:12024-11-04 09:54:01.099 AMwarnReceived cloud request for App 2504 that does not exist, path: /mobile/46461864-B8D0-4DD3-8043-987EB21453DE/mobile-app-events from cloud

7

What happens if you do it from a PC?

8

Not sure what you mean. I don't have the app on my PC. Not sure it's even available for a PC.

I took a video of me opening the app on my Iphone and showing the error pop up immediately in the logs. But I can't seem to upload that here.

9

Simply open a web browser on your pc and go to the ip address of your hub. Click logs. I could never do more then dashboards on the phone app. Phones are horrible to do rules on or add things.

2 Likes
10

Sorry I misunderstood. That is where I do look at the logs, on my pc. And that is where clicking on the warn doesn't do anything.

Yeah, I never do any of that stuff on my phone either. Very rarely even use the app itself.

1 Like
11

@bobbyD Would this have been from another app on his phone looking at the hubitat api? (I ask because of the /mobile section)

12

The app doesn't exist, so you'd get the "App missing" error.

Not sure what could have caused the Mobile App to go missing, we will look into it.

13

Update: it's likely the token for the mobile device driver. Going into the Mobile App and navigating to "More" page then clicking refresh might help.

14

Doing the refresh didn’t help.

15

How about uninstalling and reinstalling the mobile app?

16

Nope, that didn’t work either.

It’s no big deal for me as I hardly ever use the app. Anything I can do to help test let me know.

17

My hub is still on .184 if that has anything to do with it.

EDIT: Updated hub to .197. No longer getting error.

3 Likes
18

On my wife's phone I installed the new Hubitat Elevation Android app by following the prompt that I got after opening the old Hubitat Mobile app, so for a certain amount of time both apps were installed on her phone.

On my phone I first uninstalled the old Hubitat Mobile Android app before installing the new Hubitat Elevation app, with the same result: the log messages that I see attributable to both phones are identical except for the phone IDs.

FYI I'm currently on a C7 running 2.3.9.184.

Also, if you could explain "removing a cloud based integration from hubitat but not shutting it down from the provider source. " and how it relates to the Hubitat mobile apps I might be able to do more effective debugging of this phenomenon.