Apparently my friend who I'm helping with their home automation was a victim of the dreaded Amazon return recycling. The device she received was previously registered. I've sent emails to support@hubitat.com as well as orders@hubitat.com and haven't yet received a response after a full working week. I'm OK doing a hard reset rather than get a new device but not getting any kind of response after a week has me a bit worried. It seems as though the hard reset procedure isn't documented anywhere so I'm stuck and I was trying to get everything set up tomorrow. If anyone that can provide some help on the hard reset it would be appreciated.
The new method of contacting support is via the web portal: support.hubitat.com. That being said, Support was just tagged above, so I'm sure you'll hear back here soon!
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Please send me a private message. Unfortunately, we didn't receive a warranty case as mentioned above, so we were not aware of the issue.
Be sure to join the Hub Owners group, if you are unable to send private messages.
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PM Sent! I didn't think to file a warranty claim because I didn't think the device was really broken...just needed some settings 'fixed'
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Thank you for the private message. It looks like Amazon sent you a returned hub, instead of a new one-- something we've seen them doing, occasionally. Please see my message for your options.
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