Rachio dashboard now failing

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1

For over 2 years I've had my Rachio sprinkler controller linked to HE7 and displaying the dashboard schedule successfully. But recently I had a lightning strike which took out my Rachio controller so I replaced it. I successfully linked the new device it to my HE7 but now the dashboard link fails with:

{
    "error": true,
    "type": "java.lang.Exception",
    "message": "An unexpected error occurred."
}

Anyone know how to fix the problem so I can view the dashboard schedule again?

2

Did you auth the new one?

3

Not sure... it showed up in my list within HE7 Rachio app and listed all of my zones. How do I auth the new device?

4

You need to delete and readd the integration.... (I assume the old one is deleted from your rachio account)

5

Ok, I removed my original device from Rachio. I then deleted the Rachio app within HE7. I then added the app back in (now just shows my active device) and still the same java error. Any other ideas?

6

Did you remove the old controller from HE?

7

Yes, removed it from both HE7 and Rachio

8

@support_team

9

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