Hi there, thanks for feedback. I checked your subscription and last payment failed, so your service is on hold until the payment method is updated. The system has tried to reprocess the payment twice, so far. When you have a chance, go to my.hubitat.com and click "Subscriptions" card, then follow the "Magage Payments" link. Alternatively, you can access that page by going to the following page.
https://shop.hubitat.com/my-account/payment-methods/
Once the payment is updated, please allow 24 hours for the payment to process and the service to be reactivated. If you continue to have problems, please reach to support@hubitat.com.
Side note, I see that you are subscribed to both services. Thank you! If I may, would recommend signing up for the bundle to save on yearly Remote Admin (if you plan on continuing to use the service). Feel free to PM me and I can guide you through how to sign up
