Had a power outage in our neighborhood last week and I've had nothing but problems afterward. There wasn't any unusual surge that I could detect. The hubs, modem and router are all plugged into surge projectors.
My setup includes two C5 hubs in different buildings
Lutron Pro hub running pico remotes
Z-wave and Z-wave plus wall switches, plug in modules, outdoor modules, door sensors
Zigbee Cree and Sengled bulbs and fan control
Amazon Echos
I had several older GE Z-wave plus wall switches quit working, which has been a problem in the past. Seems if they lose power after working for years, they freeze up or will work manually but no longer respond to commands. As they fail I've been replacing them with Inovelli black series switches. This failure hasn't happened to any of my GE dimmer wall switches. I had to order more switches so the failed ones haven't all been replaced yet.
Other problem is schedules stopped working after the power came back on. I've tried several fixes and yesterday tried rebooting the hub. When I did that it would get stuck on initializing at 65%. It did this several times and ended up doing a soft reset and restoring from the latest backup from 10/5/20.
After the restore I found that no Zigbee devices work from dashboards or from Echo commands. And my Lutron Pico remotes don't work. Both the Pico remotes and Zigbee devices worked after the power outage, only after the reboot and restore. The Pico remotes rely on Hubitat to do their thing.
Echo commands work for some things but not at all for any of my new Inovelli wall switches, even ones that were installed before the power outage. Those switches worked before the reboot and restore. I have had a problem for a while where the Echos would control devices normally but then come back saying that they did not respond or saying something like "I don't know what went wrong".
Another issue is that when I go to a device page, it will say at the top "No commands available for this device." even though there were before. On a couple of them, I was able to switch the type to something else and then back again and now the commands are shown at the top allowing me to turn them on and off from there.
I'm not sure what to try next. Can tech support remote into my hub and poke around?
Yes, I've downloaded the available backups. Including one from 2036. Had a problem with sunset/sunrise schedules not working and the clock was stuck at the year 2036. I had to reboot to fix that a week or so ago but that backup will be stuck in there.
I think I found what was causing some of my issues. I still had one bad GE wall switch that I hadn't replaced. The light was blinking on it and I had to order a replacement switch. I had this happen before and if the switch wasn't something I used much I would just change it when I got around to it.
This particular switch is on the same circuit as my computers, modem, router and hubs. I decided to try pulling the airgap on it to try and reset it, which sometimes works on these GE switches. I left it pulled and came back to Hubitat to see what happened. Sure enough, some of my issues started going away. My zigbee bulbs started working in the dashboards again. And Alexa started accepting commands to turn things on and off. Now I'll wait to see if my schedules start working again. So far my Pico remotes aren't working.
One more thing, my schedules did not kick off as expected. They either did not show an upcoming event or they showed the 2036 date again. Opening each and clicking done seemed to take care of it.
Well I think I finally have everything working again.
I have two hubs in separate buildings. The one hub is in a workshop a distance away from my house. I use powerline adapters between my house router and my garage where it connects to cat5 cable to the workshop where there is a wifi router acting as an access point. This is also used by my solar system for monitoring. I've been having an issue with keeping the Internet working in the workshop. The solar system monitoring has been working and the status lights on the TP Link powerline adapters did not indicate any issues.
In HE, the HubConnect app would show the Workshop online although I couldn't access the hub from the computer. It was still working on its own, such as opening the door turned the lights on. And schedules were working. I couldn't access it on my phone or laptop in the workshop though.
I ordered new Zyxel powerline adapters to see if this would fix it and they are also a big speed upgrade over the TP link ones I was using. As soon as I set them up, I had Internet in the workshop again. I could access the hub again. Hopefully that was the issue.
Now the last thing was the Lutron Pico Remotes. Everything I tried short of a hard reset of the bridge didn't work. I have 7 remotes and wasn't looking forward to setting them all up again. I wasn't sure if resetting the hub and then adding the remotes in the correct order would make them work in HE without redoing all the rules. I did confirm that the bridge was still listed at the same static IP address in my router.
Anyway, I was getting ready to write up a question about resetting the Lutron bridge and was going through one more time to make sure everything was correct. One of those things is to make sure the IP address is correct in HE. Same address was still shown. I hit the Save Preferences button, which I've done many times before, After hitting the Save Preferences button I tried one of the remotes and it worked!
I don't know why or if the Internet connection to my workshop caused the problem with Lutron. Just like it was bizarre how a bad GE switch scrambled the settings for all other devices in HE. Now I just need to see how things go. I have another power outage coming up, this time a planned one to fix my solar. I'm going to shut everything down first so I can start everything in order.
My recent C-7 Elevation hub was hit by a power outage yesterday. It was not yet fully migrated and operational and thus was not yet on an UPS as is my primary C-5.
Is there any guidance on what best to do after an unplanned outage?
Examples: Is there any Elevation command roughly equivalent to a Windows "chkdsk" or a Linux "fsck" to check / validate and repair the file system? Is it best practice to always do a Restore from a recent backup? Should a soft or hard reset be done prior to a such a precautionary Restore?
A Soft Reset is not a bad idea, assuming you have a good backup of the hub already. However, if the hub is running well, and there are no errors in the logs, then it may be fine.
