If by user, you mean me, then you got support here on the forum, the correct fix was to roll back to 2.1.8 and wait for a hotfix that addresses your issue.
I recommend you roll back to 2.1.8 and see if that fixes your problem.
There is a hotfix out now for this issue.
Release 2.1.9.117 Available
This hot fix includes the following:
Generic Z-Wave Lock and keyWe Z-Wave Lock:
fixed code errors with LCM.
fixed code import errors on new device include.
If you experienced either of these issues, please execute getCodes from the driver details.
Fix for certain hubs that were losing cloud connection after 2.1.9 update.
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