I am getting “No response from Hub” about 75% of the time when using the cloud from the mobile app. My internet is fine. My home network is fine. My hub IP has not changed. The hub is connected directly to the router. Is there something I’m missing?
This is getting ridiculous! I may have to ditch HE.
SOLVED (Sort of): After updating to 2.1.9, I was getting a no response from hub message about 75% of the time I tried logging in from the cloud.
This soon went up to about 90% of the time and eventually 100%.
On recommendation for a user in the forum, I downgraded version 2.1.8 and was able to login every time.
What I’m most disappointed about is I contacted support by email twice over a four-day span, and never received a response other than an automated email logging my request for assistance.
I really do like the Habitat hub, but am second guessing it’s long term viability with this lack of support.
Mine (Echo only) stayed connected overnight. I tried it this morning before i left for work. My wife will be getting up soon and she'll let me know if Alexa won't turn on the bedroom lights. She does have other local options to turn them on.