No response from Hub

📱 Mobile Apps
5

Both are connected via WiFi (router) to the local Lan. I just rebooted the hub (should have done that at the beginning [embarassed]:roll_eyes::roll_eyes: ). Why do something easy when you can make it hard? That seems to have taken care of it but it seems slow to open now. Using the tried and true method of one thousand one, one thousand two, etc it takes from Dashboard main screen to sub-screen:
Laptop Local 3 sec
Laptop Cloud 4 sec
Mobile Local 7-9 sec
Mobile Cloud 8 sec
Using Galaxy S9+

6

Same issue here with my hub. Haven’t rebooted yet since I’m not home. I did the new platform update yesterday.

7

I also updated my hub yesterday and am having the same problem. Has anyone found a solution?

8

I rebooted mine and to practice safe Hubbing, I even shut it down a while later. No problem since then.:crossed_fingers:

9

Same issue here. On iOS

Just received the hub yesterday. But could not access the hub from the app this morning.
Because I could not access it, I could not set it to local.
Web via ip was still possible.

10

There is currently a problem with cloud end points. It's only started with the new update a few days ago. Should be sorted soon. The official advice is to roll back, but you probably cant do that since your hub may not have any backups.

1 Like
11

Other than perhaps slower loading on mobile, have not had the problem since I rebooted and shutdown the Hub.:crossed_fingers::crossed_fingers:

12

Same issue for the past few days. Have rebooted everyday, ill roll back

13

Same issue here.
I put a link to local dashboard in ios home screen as a backup.

14

Any update on this getting fixed? I can access my dashboards when connected to my local network and not using the cloud links but can't connect anywhere when using the cloud links.

15

Have you updated the Hub to the latest release?

16

I note here also that as well as not being able to access the cloud dashboards with the latest platform version, text messages (eg. on alarm alerts) are no longer received. You should be aware of this, as it takes away a key functionality of the system: letting you know when you are away from home that something has happened at home.

I have had the same "No response from Hub" issue ever since I updated the hub platform version 4 days ago. Like others, I found that this can be solved by rebooting the hub, but the "No response from Hub" problem recurs within 24 hours.

I have rolled-back to version 2.1.1.122 and await a fix.

17

A fix was posted in 2.1.3.125. This should resolve the hub talking with cloud services.

18

Hi there, we are showing that your hub is not connected to the cloud and running an older version. When you have a moment, please update to version 2.1.3.125. You will need to first reboot your hub from Settings and then when it comes back online, go back to Settings and "Check for Updates".

@jaiducul I am showing that the update you've tried was 2.1.3.119, the fix for the cloud connectivity problem was resolved in 2.1.3.125. Please update to the most recent release, also.

19

This took care of the issue. My hub was showing that it needed an update but wasn't giving the option to update. The reboot fixed that and now it works. Thanks!

1 Like
20

I have 2.1.5.121 and I continually got No response from Hub on my phone. Rebooting the hub resolves it for a day or so.

21

I use hub 5days and have same problem no response from hub on android app and slow working on 192.168... to :frowning:

22

This is probably not the same thing. At least not likely due to major changes in both the phone app and hub firmware.

You probably should start a new thread, and describe in more detail what is going on.

23

same problem here, same resolution. this happens OFTEN, and always pisses me off. I'm out of the house and can't see the hub. AGAIN!

Hubitat Elevation® Platform Version
2.2.4.158
Hardware Version
Rev C-7