Just bought the Hubitat C7, having trouble connecting to cloud. Hub works perfectly fine on local network. When trying to connect via cloud I get “No response from hub”. Sometimes cloud connects but very intermittent, less than 20% of the time.
I have tried:
Rebooting - can connect to cloud no issues for about 5/10 mins after rebooting but then get no response.
Fully resetting hub and setting up again
Bought a new router - same issue.
Assigned IP address in router setting - same issue.
Disconnected hub and checked nothing else is using same IP
Changed IP address - same issue.
Is there anything else I can try or should I give up?
Just tried that as soon as you replied and it worked. Tried again now and get no response from hub. Go to settings again - select hub and I get error: timed out for mobile app devices.
Hi, I never was able to resolve this issue, my hub is connected now with no apps or devices connected and I still can’t connect to cloud (see screenshot taken just now). It will intermittently connect to cloud but it is so random it’s unusable.
I had worked with support to try resolve it but had no joy. I have given up on it now and accepted it is just an expensive paper weight. I will continue you use my old hub on another platform without the ES app.
What did support have you try? Can you briefly list out the steps you took?
You can never tell for sure, but I really doubt it is unfixable. There are very few reports of this happening, so it has to be unique to your hub, or to something in your setup.
Support had me turn off firewall and also update time from browser etc.
Steps I have tried:
Turning off firewall.
Updating time from browser.
Completely resetting my home network while nothing connected only Hubitat hub.
Bought a second (borrowed a third) router and connected with firewall off.
Soft reset of Hubitat to delete all apps.
Tried other things like a assigning IP address etc.
No matter what I have tried, after around 15 mins it will error: no response from hub, I could try an hour later and sometimes it would connect and sometimes it wouldn’t.
I read through as much of this forum as I could and tried all the suggestions relating to cloud not connecting, I have been unable to resolve the issue. I’ve spent countless hours trying to resolve the issue.
Did you try doing a direct link instead of dashboard link? In other words, go to the Apps tab, and try the links I circled below. Maybe also try the legacy links. They should open in any browser, but Chrome probably would be best.
And last, is your Advanced settings like mine in the 3rd section below?
for me when my hubitat seems to disconnect from the cloud I don't have access to the Cloud link to Dashboard. I get a "No Response from Hub"
currently my hubitat can connect from the cloud so I cannot test the legacy link.
Personally I have an IP reservation on my router, so my hub gets the same IP every time from the router. Is a static IP a better option or DHCP reservation?
I'm using the 192. IP to connect to the hub. That works fine and has never given me trouble.
It's the cloud connection that's problematic. I initially discovered it when google home couldn't find hubitat on a regular basis and I got nowhere debugging that. Now I've isolated the issue to the Hubitat hub <-> Hubitat cloud connection, so hopefully I can get closer to the real problem.
I must at some point try another router, I don't own another one, so that will hurt the wallet a bit to get a good router
I have, they came back to ask a bunch of details, I took time gathering logs and documenting things in more detail and then I got an automated email to say that I didn't reply. I reset the email and heard nothing back, so not sure how to get their attention.
