Just opened the box on a C7 but I'm struggling to get it to pair a Zooz ZSE44 Humidity sensor and ZEN34 remote switch. These are my first devices, so unfortunately, I don't have anything else to test with. This is my first time attempting to use Z-Wave, also.
What happens:
When I try Inclusion, the counter just counts down. The ZEN34 will flash red at the end to indicate that pairing failed. When I try Exclusion, similarly, the counter just counts down, and nothing is detected for exclusion.
What I've tried:
Doing an Exclusion before an Inclusion, from Add Devices and from Z-Wave Details. Nothing is detected in either case.
Looks like it has a Firmware Update showing you might try that and then try again.
How can you tell a firmware update is showing? When I go to Settings > Check for Updates, it says no updates are available:
If I go to Z-Wave Details > Firmware Update, it just hangs at Z-Wave Updater: Getting Device Versions. I've left it there for 10 mins now and it doesn't progress beyond that.
I also tried Z-Wave Repair and it gets stuck at "refreshing node states", and I tried to Reset Z-Wave Radio and it said " Failed to reset Z-Wave network”.
Factory reset the device and see if that works.
Sorry, I forgot to mention, I've tried Factory Resets on both the Zooz devices, but there was no change.
The fact that you powered off the hub and booted again, the radio reset failing, and the zwaveCrashed messages. Based on all the info it sounds like a hardware issue to me.
