I think I have my first Hub failure on a new setup. Ironically it is a replacement of a Homeseer hub and there is no Zigbee.
My intention is to add Zigbee to the customer in the future. The customer is in Bahamas and that is where I am; should I install the Z-wave and Lutron devices and switch the hub on my next run in November using the backup plan from Hubitat? The other option is to tell the customer that I need to abort the installation until November?
The error that shows up is "Zigbee network is not online." Zigbee is turned on but it does not work. I have used enough of these hubs to realize that this is a serious error. My question for Hubitat is it a hardware error or can it be resolved via software?
Please be sure to open warranty case as mentioned above in case you need a replacement, also, you could send me a private message along with your hub ID so we can get started with your case.