New hub and ui is slow

[mikeb147]

Hi everyone

I just got a brand new hub delivered today (Australia), and are experiencing this issue out the box. I installed the latest update (2.1.9.117) but still have a massive performance issue.

The Web UI is not usable and times out. Pinging the device I can see its dropping a lot of packets.

Any ideas?

[njanda]

Open a Log tab and report whats going on.
What are you calling Web UI ?
A dashboard or the Hub configuration webpages ?
Have you tried performing a Reboot from the Settings tab ?

[mark.cockcroft]

@mikeb147

dropping a lot of packets

http, zigbee, z-wave packets?

[Brandon]

@bobbyD

Hi there, thank you for reaching out. Both Asus and Netgear network devices are known to have issues negotiating the link on the Ethernet port of C-5 hubs. There is a fix that is deployed automatically within 24 hours after the hub is first connected. If you'd like to speed up the process, you could access the following path from your local network to make the configuration change, now:

YourHubIP/hub/advanced/network/lanautonegconfigenable

Please replace YourHubIP with actual IP address of your hub.

Sounds like the auto Negotiate issue. Take a look at the post from @bobbyD.

[aaiyar]

Also, if it is the issue indicated by @Brandon (which seems very likely), a fix will be pushed automatically to your Hubitat within 24 hours.

[mikeb147]

Thanks for the fast responses and support everyone!

It was the auto negotiate issue, followed the steps and its all good!