Hi there. Sorry for the troubles. If you didn't do so already, please send us an email to support@hubitat.com. Also, in order to speed up the resolution time, please be sure to include the following details:
- Email address used to log into portal.hubitat.com (if different than the one used for this ticket)
- MAC address (there is a sticker on the hub)
- Local assigned hub IP address (assigned by your router or DHCP server)
- Public IP address (from a service like https://www.whatismyip.com)
Also, please be sure to use a supported browser and operating system.