I recently purchased a new C-8 Pro and am trying to activate the included 1-year Premium Services bundle. However, the checkout screen is prompting me for the full price instead of applying the promotion. I submitted email ticket #4L514W-16X1Y five days ago but haven't heard back yet. Could admin please look at my account backend and help get this activated, if still possible. Thank you!
John
Thank you for reaching out. I'm not aware of a promotional campaign that offered a free one-year Bundle subscription. Would you mind sharing a few more details about the offer you received or what made you think that we offered a complimentary 1 year bundle?
If possible, please let us know when you saw the promotion and where it was advertised. If you have a screenshot, email, or link to the offer, that would be especially helpful.
Once I have that information, I'll be more than happy to further investigate and clarify what was offered.
Thank you for the clarification. I must have misinterpreted information I encountered regarding subscription bundles and potential savings for new owners. I apologize for the confusion and for taking up your time on this ticket.