I have a very simple Z-Wave home. I have only been getting into it for the last couple months.
I started with a test area, my basement apartment. As an additional note this is new construction as of 2021. However the house itself is over 110 years old.
I installed a bunch of Zooz switches and so far, once I figured out how to wire them. They all have worked great no problem.
One of the last switches I installed was the Nook by my bedroom. It has worked fine until a day or two ago.
In the app it shows the device on and when you try to turn it off, you can't. But the device is not on.
The physical paddle does not work either. I'm not sure how to fix it.
Help?
What I've tried:
-I pulled the fuse on the panel and then pushed it back in. Nothing.
-I turned the breaker on/off. Nothing
Device Info & Images
Device: Zen72 Dimmer
Construction: new, single pole wired
All the over head lights are the exact same brand + model
Nothing is a bad sign as i recall. Seems like the LED should flash once, but its been awhile since I pulled the airgap in mine.
Pull the faceplate and grab your meter. If you dont have one, turn the breaker off, and then check that all the connections are solid in the switch box.
After you've checked everything power up and see if the switch responds.
If it doesn't, grab a dumb switch, replace the Zooz, and tag @agnes.zooz to see if she can help!
Agreed this is a situation in which you’d want to use a multimeter to confirm the hot and neutral wires in your switch box are still ok, and the wiring connections to your switch are tight.
If the box has power and the switch is connected properly, but doesn’t function at all, it may have died.
Probably, only thing else you could do is pull it and wire it on a test bench (cut off extension cord) with no load. If you are not even getting the LED on the switch it is toast. If its less than a year old Zooz will probably replace it for you. I think if you have it registered on their site it is also extended to 5 years possibly.
One other thing, I see the load is a red wire, which is not typical for a light. Would normally only see that with a light/fan combo, switched outlets, or a 3-way switch leg. Unless the light run is wired with a 14/3 and black is live while red is switched? Does it also feed outlets or something?
I don't know enough about electrical to know how it's wired on the light. What I do know is that the electrician did his own thing. The light worked for a while, and nothing in the house changed.
I noticed the electrician did his own thing when I was wiring Zooz switches into my only 3-way switch in the basement apt. The second switch didn't have any of the "normal" (based on the youtube videos and the diagrams that came with it) wiring.
Switch 1 looked like it had electrical from an outlet, then ran to the lights (2).
Switch 2 ran from light 1. That is it, just 3 wires in the switch 2 box. I tried swapping that switch a few times but couldn't figure it out.
So based on the test, I'm guessing the switch died.
I haven't registered any of my units but I'll go do that b/c I'd like my switch to work.
I agree. Its likely dead. I suspect that the reason there is a black and red, is the line (hot) actually comes into the light fixture box, and the person who wired the switch used 14/3 so he could switch the hot without pulling two wires to the switch.
Ah yes good point, that is very likely. Saved a little wire that way instead of running a 14/2 drop to the switch then back up to the light. At least they ran the neutral down to the switch instead of just a hot loop.
I agree, electrician is probably best idea. A real one, not a buddy that knows things.
If you really want to try again yourself, I would need a lot of wiring details and I could probably steer you in the right direction but cannot guarantee anything with photos alone. Would need detail on where every wire in that box goes and what each wire is connected to on the other end. A picture with numbers and arrows on it, with an explanation is best.
