One of the most common questions we’re asked about the Hub Protect + Remote Admin bundle is how it works when you have multiple hubs—especially with the current $54.99/year promotional price. Here’s the important clarification: :small_blue_diamond: Only ONE Bundle Is Needed Per Account Why? Remot…

One additional point...this is a freakin' great deal, BTW. :slight_smile:

Hi @bobbyD ! I recently added Protect in addition to my existing Cloud Backup subscription, and I just noticed that my cloud backups are now back to capping at 5 again (instead of the 10 I had before adding Protect). If stacking those 2 subs doesn't give 15 cloud backups, I can live with that, but …

Thanks, that sounds like a bug. Since you added Hub Protect, it might have "forgotten" that you had Cloud Backup, so now is only showing up to 5. We will look into it.

That was fast! Thanks for looking onto it - much appreciated!

[image] hydro311: If stacking those 2 subs doesn't give 15 cloud backups, I can live with that, but I'd like to have access to the 10 that I should have with my Cloud Backup sub. This sounds like a bug. I'll take a look at it first thing on Monday.

Good morning, I have had hub protect on both my hubs since 2023. I have also tried the hub refresh and the backups are only retaining 5 backups. Is there something I need to do to have the 10 cycle retention? Please let me know if I need to include any additional information or anything else I n…

Per hub, the Protect plan gives 5 cloud backups and the Cloud Backup plan gives 10. Stacking those two plans gives 15. If you have Protect on 2 hubs, I'm almost certain you don't then get 10 per hub (15 each for 3 hubs, etc) - you still just get the 5 per hub with Protect. But perhaps I'm misunde…

[image] user837: I have also tried the hub refresh and the backups are only retaining 5 backups. As @hydro311 mentioned above, Hub Protect allows up to 5 backups/hub. If that is not what you get, please be sure to create a subscription case by visiting the following page: Subscriptions – Hubi…

My mistake. I am confusing hub protect and cloud backup. I get it now.

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