Most frequently asked question about bundling Hubitat services

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One of the most common questions we’re asked about the Hub Protect + Remote Admin bundle is how it works when you have multiple hubs—especially with the current $54.99/year promotional price.

Here’s the important clarification:

:small_blue_diamond: Only ONE Bundle Is Needed Per Account

Why?

Remote Admin is account-based, not hub-based. A single Remote Admin subscription provides secure remote access to all hubs registered under the same Hubitat account.

What About Additional Hubs?

For any additional hubs on the same account:

  • You do NOT need another bundle
  • You only need Hub Protect for each additional hub if you want extended warranty and replacement coverage.

If you’d like to protect additional hubs, you can take advantage of the current promotion and save $20/year on Hub Protect for each additional hub.

Recommended Setup for Multiple Hubs

  • Primary hub: Subscribe to Hub Protect + Remote Admin bundle ($54.99/year, while on sale).
  • Each additional hub: Subscribe to Hub Protect only ($25/year, while on sale - requires an active subscription for Hub Protect or Bundle on a primary hub).

This setup gives you:

  • :white_check_mark: Remote Admin access to all hubs on your account
  • :white_check_mark: Hub Protect coverage for every hub
  • :money_with_wings: The best overall value, without paying twice for Remote Admin
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One additional point...this is a freakin' great deal, BTW. :slight_smile:

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Hi @bobbyD! I recently added Protect in addition to my existing Cloud Backup subscription, and I just noticed that my cloud backups are now back to capping at 5 again (instead of the 10 I had before adding Protect).

If stacking those 2 subs doesn't give 15 cloud backups, I can live with that, but I'd like to have access to the 10 that I should have with my Cloud Backup sub. And to clarify, I just mean access the rolling amount of 10/15 overall, not access any "missing" specific/particular backups.

I did remember to hit the "Reload now" link under the Cloud Backups tab this time :sweat_smile: -- I've tried it several times, and even after a reboot for good measure... Still only showing the last 5.

Thanks in advance for any help!

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Thanks, that sounds like a bug. Since you added Hub Protect, it might have "forgotten" that you had Cloud Backup, so now is only showing up to 5. We will look into it.

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That was fast! Thanks for looking onto it - much appreciated!

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This sounds like a bug. I'll take a look at it first thing on Monday.

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Thanks Victor!