Mobile app, cannot claim hub

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1

Hi guys,

I'm an absolute newbie into HE. I recently got the C-7 hub, now I've got the problem that the mobile can find the hub, but on the overview, where I need to claim it, the 'claim-button' is black but it won't work.
I neither found any solutions in the community forum.
Is there any suggestion or tip, what I can try?

Thx for the help and sorry for my bad English!

2

Many times it’s a browser issue, may need to use a PC and Chrome or FireFox…

3

Thx for the quick response. I tried it as well well on my pc, where it also shows up the hub. When I try to connect to it, it shows me that the website is unreachable.

4

@bobbyD any ideas?

1 Like
5

Can you go to the hub ip? or the hubip:8081?

1 Like
6

Mind sharing what is the color of the LED on the hub? If it's blue, and you didn't do so already, please send us an email at support@hubitat.com along with your hub's MAC address and purchase order details (if you didn't purchase from our store).

7

The hub always turns green after 1-2 mins, it's connected. That is not the problem.

8

I cannot enter the overlay of the hub. Or what you mean by that?

9

That's great news. Thanks for the update. Please see my private message.

1 Like
10

So is there a resolution to this or../

11

It sounds like it is something that support needs to handle. @bobbyD