Im getting this now as well. Im ready to migrate my C8 to a new C8-Pro and im not seeing the cloud back ups. When manually created a backup I get the Message saying that the cloud back up was successful. However, They are not showing up in the cloud backups tab. Going to "Hub Migration" menu also gives a message saying No cloud backups found.
I'm seeing the same problem. I can go out to my.hubitat.com and see that my subscription is active. But all of my cloud backups have disappeared. Settings says to add hub protect — which I already have. Reloading entitlements does nothing. I tried to make a migration backup and it said that the backup was completed successfully, but it doesn't show up either under Backup and Restore or under Migrate. Reboot with a database rebuild did nothing.
I was told in another forum to check if the new c8 pro can see them. Havent had time to take my new c-8 pro out of the box yet! Going to try to do this soon. I'll report back when ever I do
If you have a pro, have a look and see if it can find those migration backups
Just to close the loop, I too had this problem. I was migrating from a C8 to C8 Pro and on the C8 I performed multiple backups as when I went to the cloud backup list, all I saw was the one when I went from a C5 to the C8.
I shut down the C8, powered up the C8 Pro and continued the steps and the C8 migration backup was in the list and migrated properly.
I am jumping on board this thread as it appears to be the most recent re: Missing Cloud Backups and related issues.
I was checking Hub Backup Settings a couple of hours ago and noticed all my Cloud Backups were missing. The Cloud Backups had been visible earlier in the day, as well as all days prior. I am running a C-8 Pro. My subscription is current.
Further the option to schedule Cloud Backups is now missing. Given my concern that Cloud Backups were missing and not scheduled. I thought I would create a new Subscription to insure I had Cloud Backup service back in a timely fashion. I was unable to do so because it showed that the device was already subscribed.
I have rebooted, pressed all the available buttons for reloading entitlements and refreshing cloud backup database to no avail. I have yet to revert to a previous local backup to see if that might make a difference. And finally I have contacted Hubitat Subscription Support via the official page.
Other suggestions as to what else I might try or is this now a situation that only can be resolved by Hubitat Support?