Missing Cloud Backups

Hi there

I just randomly went in to Settings and checked my backups were there, unfortunately the Cloud Backup page is empty.

I've tried the Reload Now Option and also the Reload button on the Reload Entitlements Section.

Remote Connection to my Hubs works fine. Local backups appear as expected.

Can anyone point me in the right direction to diagnose whats happening?

I just noticed my cloud backups are also missing. Just did a system update today, could that have caused it?

I just did a manual cloud backup and it said it was successful, yet it also isn't showing up.

Im getting this now as well. Im ready to migrate my C8 to a new C8-Pro and im not seeing the cloud back ups. When manually created a backup I get the Message saying that the cloud back up was successful. However, They are not showing up in the cloud backups tab. Going to "Hub Migration" menu also gives a message saying No cloud backups found.

The reload now link doesn't help?

No i tried that several times from both the cloud back up section and the migration menu.

Reboot and rebuild database ?

Did you ever get this solved?

I'm seeing the same problem. I can go out to my.hubitat.com and see that my subscription is active. But all of my cloud backups have disappeared. Settings says to add hub protect — which I already have. Reloading entitlements does nothing. I tried to make a migration backup and it said that the backup was completed successfully, but it doesn't show up either under Backup and Restore or under Migrate. Reboot with a database rebuild did nothing.

I was told in another forum to check if the new c8 pro can see them. Havent had time to take my new c-8 pro out of the box yet! Going to try to do this soon. I'll report back when ever I do

If you have a pro, have a look and see if it can find those migration backups

Just to close the loop, I too had this problem. I was migrating from a C8 to C8 Pro and on the C8 I performed multiple backups as when I went to the cloud backup list, all I saw was the one when I went from a C5 to the C8.

I shut down the C8, powered up the C8 Pro and continued the steps and the C8 migration backup was in the list and migrated properly.

@krzes thanks for closing the loop. I still didnt get around to migrating to my pro, but nice to know it should all go smoothly.

I am jumping on board this thread as it appears to be the most recent re: Missing Cloud Backups and related issues.

I was checking Hub Backup Settings a couple of hours ago and noticed all my Cloud Backups were missing. The Cloud Backups had been visible earlier in the day, as well as all days prior. I am running a C-8 Pro. My subscription is current.

Further the option to schedule Cloud Backups is now missing. Given my concern that Cloud Backups were missing and not scheduled. I thought I would create a new Subscription to insure I had Cloud Backup service back in a timely fashion. I was unable to do so because it showed that the device was already subscribed.

I have rebooted, pressed all the available buttons for reloading entitlements and refreshing cloud backup database to no avail. I have yet to revert to a previous local backup to see if that might make a difference. And finally I have contacted Hubitat Subscription Support via the official page.

Other suggestions as to what else I might try or is this now a situation that only can be resolved by Hubitat Support?

Thank You.