Backup successful, but when I got C8... No cloud backups.
I backup on C7. No cloud backup tab shows.
Shut down C7.
Open C8
Added new account to use as admin.
Find hubs and picked new C8
Went to settings , migrate hub
No cloud backup
Frequently that is due to some kind of mis-match in the registration of the two hubs. Have you double-checked that? I think they are case sensitive, too!
I believe the registration must be the same. I know mine (all four) are registered to the same e-mail. I just looked at the migration guide and I didn't see it but I am almost sure. I'll tag the @support_team - they will know.
Adding to the above, it seems like you may not have read the migration instructions (you know, the ones with the checkbox at the top that make you confirm you've read them before you migrate):
I'm not mentioning this to be snarky, only because this isn't the only possible pitfall. There are a few more things you may need to pay attention to, depending on your particular setup, in order to have a successful migration.
That is what you'll need to do, that or a "manual" restore of a cloud (not local) backup, which you'll only find under your same account since that is where both are stored.
Yes, but you'll want to log in to your existing account, not create a new one. Sounds like you might be trying to do the latter.
That is still on your old hub (or at least that's the only place that screenshot would make sense to have come from). My screenshot -- and where you need to register the hub using your existing account -- is on the new hub.
Go to the account you registered the C8 on. Go to registered hubs. You will see the C8 hub. (you can go to my.hubitat.com while logged into it) then click de-register hub. Once you have done that, log into the account the c7 is registered on and register the c8 under that account.