It seemed like the migration went perfectly but I noticed that ~5 Z-Wave devices weren't quite right.
I was receiving messages from a few of these devices but wasn't able to control them. I performed a Z-Wave repair and these devices failed to repair and reported "Z-Wave network responded with busy message". Which is also what I get when trying to control them. Tried to re-include a few of them but that failed.
I've since rolled back to the C-5 and everything is back to normal.
Suggestions?
After migrating from the C5 to the C8, it might take a few days for the Z-wave mesh to stabilize. Don't expect everything to work immediately. The new hub and devices have to find all the interconnecting signal paths.
When setting up the Z-wave devices, did you exclude each of the devices from your C5 hub before trying to include them in your C8 hub. By the way you stated you rolled back to the C5 hub, I suspect you did not do the exclusion. Also did you remember to power down the C5 hub before starting to include devices in the C8 hub.
Another thing with setting up devices is that you should always set up mains-powered repeating capable devices first, starting with the device closest to the hub. Then move outward. Only after all your repeaters are functioning properly should you start to add the battery powered sensors. That will make establishing a stable mesh more easily.
I had the same issue when I migrated from C-5 to C-8. Removing power from the hub, waiting 5 minutes and plugging it back in solved the issue for me. Remember to shut down HE before unplugging power.
I'll give this a try. I waited a little before firing up the new hub but maybe not long enough.
The prospect of having to exclude and include all of my z-wave devices and repair all of my rules seems wrong since this is largely supposed to be a seamless migration.
This step is after the migration. What I did was create a backup of the C-5, migrate the backup to the C-8, disconnect the C-5 completely, fire up the C-8. All my zigbee devices behaved perfectly but the Z-wave ones were flakey. I then shut down the C-8 and disconnected power for about 5-10 minutes (others have done it for a shorter time). Plugged the power back into the C-8 and it started back up with all devices responding correctly.
Hope this helps.
Is this all of your Z-wave devices, or just a few of them?
Maybe post a screenshot of your Z-wave details page, all columns and rows, and someone might be able to see an issue preventing these devices from working.
Makes sense. I just needed to power everything off (again) wait 10 minutes and then fire up the C-8 Pro. I only have 2 z-wave devices that aren't 100%. A little bit of searching suggests there might be migration issues with Inovelli Blue/Red Switches. They are reporting but not controllable. Everything else seems good.
For what it’s worth - I have four Inovelli red series that are working fine after the migration (only needed the power disconnect). I did not need to re-pair any devices.
This is also a good recommendation. I tried this yesterday when a lot of the devices were flakey. I'll try this now.
If I am seeing it right, both are Inovelli, and those are the only Inovelli you have.
Interesting coincidence if nothing else.
Do the lights work from the switch? Are these used as a virtual switch "bulb mode"?
Yeah, these are the only Inovelli devices that I have. Both work from the physical switch and control the load for standard bulbs.
Ended up having to rollback to the C-5. I was trying to exclude and include these flakey devices on the C-8 Pro. Nothing worked. Couldn't properly exclude, factory reset them and they would never include. Doesn't make a lot of sense. I'll likely factory reset the C-8 Pro and try migration again. Otherwise, no idea what went wrong.
Don't feel bad.. Here's my experience:
I wanted to share my upgrade experience going from my C5 to C8 pro. I followed the migration documentation provided by HE overlords just so I know I wasn't missing something.
The migration tool worked great, however.... After about an hour I started to notice some strange things. My Z-Wave devices would report information like power stats, manual button pushes on switches, basically z-wave device info, and notifications would go to my tablet/phone without an issue... BUT, when it came to trying to control/manage ANY Z-Wave device (and there's only 18 of them), be it light switches, motion sensor, z-wave repeaters, locks, anything, nothing would happen. I tried to even pull my lock codes and it fails. I tried to repair my Z-wave network, and in the logs you see there was 1 or 2 devices that failed, but after all the rest of the Z-Wave devices finished, the hub tried to repair the failed ones which did show repaired. And you can see the commands in the logs for repair and control/manage info, but you the device does get the command and report back, for instance, trying to turn on a light switch from the device within HE or even manually turning on the switch. It shows the on is triggered in the log but the device never responds. Its like the Z-Wave chip in my hub has selective hearing (dumb analogy but it makes my point). The strange thing is I have devices that show motion, light levels, power usage, etc, and those reporting functions are working without a problem.
So, for now, I'm going to have to revert back to my C5 and hope HE overlords have some ideas. I'm wondering if there isn't an issue with my Z-Wave chip within my hub. But, if that isn't it, and i can't get it working, I am going to have to send it back and stay on my C5 which is a bummer cause I was really looking forward to the beefier C8-Pro.
I'm hoping someone has some insights cause I really don't wanna give up on migrating to a C8-pro, but if I can't control any of my Z-Wave devices, whats the point lol.
You posted this same thing basically, in two different threads.
Please check this info over below and then make a new thread for your issue:
@jtp10181 Thanks for the post.. Yea sorry about that.. It wasn't my intention to post in 2 other feeds. I have been a long time HE user and would like to think I am a little more advanced than a NOOB, of course double posting speaks to the contrary lol... I meant for it to be here since it's specifically C5 - C8 Pro migration issues.
For partial or total loss of Z-Wave control (radio seems dead), before doing anything else please shut down the hub from settings and unplug for 30 seconds, then re-plug to boot back up. This will allow the radios to fully power down and restart. A regular reboot only restarts the platform and not the radio hardware.
I did this 3 seperate times. and still after booting up and getting sidetracked with other stuff, I came back after a minimum of 30 mins and still no go.
Confirm that hub's Z-Wave regional radio frequency matches that of your device. Check hub's region on Z-Wave Details page to ensure that is set to your local region (E.G. EU - 868.4 MHz, 869.85 MHz for European countries).
I checked this as well and I am on the US freq.
Official Hubitat Documentation Resources:
Hubitat Docs: Z-Wave Details
Hubitat Docs: How to Troubleshoot Z-Wave
I have been through these so much, I could probably site them from memory at this point lol.
What info to provide for troubleshooting assistance:
How is Hub being powered? Supplied power block or other (explain)
5.1v 3.5a wall wart.
PoE power (with splitter) is known to cause major Z-Wave issues on the C-8 hub.
Not used as I read about this prior to trying to setup for the first time.
Provide screenshots showing entire Z-Wave details Page:
Provide screenshot of Z-Wave Topology Map (red/blue squares)
This is the issue (image below)
The hub is not seeing the devices as neighbors. It would be routing all comms through nodes 07, 0A, 0E. But the vertical column shows the devices do see the hub as a neighbor to them, so they can send messages directly to the hub.
@bobbyD this has come up a few times was there ever a solution for this?
You could try resetting the C8 and running through the migration again.
Maybe another repair would help?
Maybe just waiting would help, not sure.
Have you tried swapping the antennas in case one is defective?
This is the issue (image below)
The hub is not seeing the devices as neighbors.
@bobbyD this has come up a few times was there ever a solution for this?
That was what I was kind of wondering about that.. The Toplogy looked really odd to me lol..
Before I continue, Jeff, thank you for your insight. I feel every response I have to you is shooting down excellent troubleshooting.
You could try resetting the C8 and running through the migration again.
Maybe another repair would help?
Maybe just waiting would help, not sure.
Before I posted (or should I say "double posted" lol), Tried running the repair and waiting for a couple hours (acutally that's not true, I got side tracked and then yelled at by the other half lol) only to find nothing changed. After 2 days of not getting anywhere with restarts/repairs, I decided to factory reset the C8 pro and remigrate everything again, which was yesterday's bucket of fun. This included bringing up my C5 again and uploading another migration backup. Then I followed the documented step again and shut down my C5, then squirrled for an hour, and finally sat down and started up my C8 pro, and started the migration again, only to end up back where I left off. Then today I thought let me do it all just once more, so I did it once more, only to be back a 3rd time where I started my post (doubled up lol).
Have you tried swapping the antennas in case one is defective?
I have not tried to swap the antenna's for 2 reasons:
So, again, Jeff, thank you for your very detailed troubleshooting steps. It is nice to know that I already thought of all of them. I am truly greatful for you taking the time to try to help.
They are for Zigbee and Z-wave, and you just swap them with each other. This would help if one is defective and the other is not.
Wifi antenna is internal.
Well ya learn something new every day.. guess that would also tell me why zigbee devices were working fine just not my z-wave (enter jab here for the benefits of zigbee vs z-wave haha).. i’ll swap the antennas around and see if the problem moved to the zigbee side and report back.. thanks for the education..
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