Migrated from c7 to c8 and time triggers stopped working

Hi,

After migration from c7 to the c8 hub, following the online steps my time triggers no longer work. Other trigger works (button press with an aotec ZigBee button). Manually triggering by clicking run action works. But none of my time triggers work. I enable logging and nothing happens when the time hits. I tried creating new actions to no avail, tried a soft reset as suggested in docs. I also power cycled and updated to latest firmware.

Any other ideas?

Great to see you have looked for the official doco (not something I tend to find,,,,)

In the end I expect @bobbyD and others are likely going to be the people to help you. Good luck!!

Go to settings and hub details. Is the time there correct for you?

That is very strange. If you click the gear icon next to the app that has a time schedule, if you scroll down on App Details page do you see a schedule? If so, what time?

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When this happened to me, I went to Settings -> Hub details and found that my Latitude/Longitude coordinates were missing. My postal code (zip code) was also missing, so the time on the hub was not correct.

Updating this information fixed the issue.

Wow thanks for all the ideas.

  1. Yes the time is correct.
  2. I attached a pic of what I see when I click the gear icon and look at scheduled jobs: empty!
  3. My zip and latitude and longitude look good.

If I click the gear next to my test rule I do see a scheduled pending event:

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Looks like the next run time is 5 days ago (today being May 20th), so it will likely never run. Try clicking on โ€œdoneโ€ on the rule and go back to see if it changed.

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Good eye. Looks like clicking done updated the next runtime to today.

I just ran a test to trigger it, and the time passed with no trigger. Here's a couple screenshots, I didn't show logs in the screenshot since nothing got logged. It shows the device time and the next trigger time.


How far in the future did you set the time? I realize it will likely have the same issue, but could you take a screenshot showing the next run time in the future relative to the phoneโ€™s time?

Sure thing:



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That looks good, from Settings perspective. What do you see in past logs, can you post a screenshot (assuming you enabled logging for your Test app)?

Switched to my computer. Heres a screenshot of the logs around that time. And a screenshot showing logs were enabled for that rule.


Any other ideas on this?

Can you please send me a PM with your hub id?

Done! Thanks bobbyD

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