Managing my hub

📢 Feedback
1

Why is it that now it takes going through 5 screens just to get on my hub. I used to be able to click icon, sign in , choose hub and I was in. Now after that it redirects me to three or four other pages before I can get on.
Ready to start looking for another system I am so frustrated.
This is not just me is it?

2

You might need to describe a little more about:

  • What HE platform version you are running
  • How you are choosing to access your hub
  • Any kind of security you may have setup on your HE hub
  • What are you wanting to do when you login that makes the extra steps so frustrating
1 Like
3

Personally I won't try to manage my hub through the phone app. Anytime I touch anything on the hub outside of a finished dashboard I use a PC...

2 Likes
4

Please describe in more detail the problem that you’re experiencing.

@sburke781’s suggestions are probably a good place to start.

You can also take screenshots and post them here to explain what you’re seeing.

From the brief description you provided, I don’t understand what the actual problem is.

I don’t think anyone else does either.

3 Likes
5

Mostly I use a PC to connect to the hubs, I manage 6 hubs. 2 at home location a c7 pro and c5 (mesh)and the rest are remote and are c5's. almost all are running latest version. I have the same issue on multable PC's and android devices. I have no secuity set up other than the default username\password. although I do remember when setting up the mesh I clicked on create security key but never turned on security.

6

You still haven’t described in any detail what you mean by this:

For example, here’s how I login to my hub, which does have login security enabled.

  1. Browse to hub’s local IP address
  2. Enter username and password at security login prompt
  3. Browse to whatever hub UI pages I need to use

If I didn’t have login security enabled, it would be a two-step process instead.

We can’t understand if there’s a problem that can be fixed if you don’t explain what the problem is.

You might be referring to the remote admin service login? It’s hard to know without a more detailed explanation of what you’re experiencing.

6 Likes