The C7 and the Bridge Pro2 are connected to the same network and same network switch and I have the IP address of the Bridge Pro2 reserved in my router and the IP address is the same as in the Lutron app as it is in the HE Lutron Integrator app.
So far I've added one Lutron device and the Bridge Pro2 to HE.
The HE log for the Bridge Pro2 shows that the Bridge Pro2 Telnet is offline and the telnet connect failed.
I've uninstalled and reinstalled the Lutron Integration app several times and I continue to have this issue.
Go to Settings \ Network and click Network Test in top middle of the screen. In the Ping host section, enter your Lutron hub's IP address and click ping. Make sure you are getting results back like mine:
If you get ping failed, then something is up with your network and your HE hub cannot talk to your Lutron hub. Please describe your network in further detail and hopefully someone can help.
As you suggested, I did ping my Lutron bridge from the network test in HE and got a good ping result...
PING 192.168.4.225 (192.168.4.225) 56(84) bytes of data. 64 bytes from 192.168.4.225: icmp_seq=1 ttl=64 time=1.67 ms 64 bytes from 192.168.4.225: icmp_seq=2 ttl=64 time=1.01 ms 64 bytes from 192.168.4.225: icmp_seq=3 ttl=64 time=0.876 ms
--- 192.168.4.225 ping statistics --- 3 packets transmitted, 3 received, 0% packet loss, time 2001ms rtt min/avg/max/mdev = 0.876/1.185/1.673/0.349 ms
So it looks like the C7 sees the Lutron bridge on my network.
My network is an Eero 6 Pro router and a Dell gigabit switch.
I'm reaching way back in my memory but when I first setup Lutron I had to go into the Menu of the Lutron Pro and enable that telnet feature.
I have not touched that device in 5-6 years. IT works That reliably.. so I can't tell you anything about what's needed in 2024, only what I did back in 2018
You can always verify the telnet integration with Putty from a windows computer:
Connection type of Raw or Telnet work
Click Open - it takes a bit for the login prompt to appear
Enter lutron as username and integration as the password and then click a pico button or turn on a Lutron switch to ensure you see traffic like the following:
Pull up the Lutron Telnet device and enable debug logging and click Save Preferences. Open Logs in a separate tab and then click the Initialize button. Anything meaningful on those logs? Here is mine:
@ritchierich I don't know what happened. but now it's working and the C7 telnet is connected.
I did uninstall and reinstall (again) the Lutron Integration app and renamed my Lutron Integration to something different than I had named it... now I named it Bridge Pro2 and viola!
Thanks again for all of your efforts helping me... I owe ya beer.
Awesome you got it working! It’s an awesome integration. If I were to finally build a beach house I would outfit it with all Lutron switches. I am growing too tired of the Zwave and zigbee headaches.
I'm at a loss 
