Looking for a replacement Sylvania/Osram LED strip power supply

Well, I think my question has been answered. I try to contact OSRAM Canada and when I press option 3 for Sylvania lighting it says the option is invalid.

I try to fill out a webform to claim it under warranty and it get this...
Screen Shot 2021-04-02 at 12.53.24 PM

Uh, I'm filling it out on Friday, should I wait until Tuesday or just take random shots at getting help? :rofl:

If you do not get anywhere and are willing to pay for shipping, I have a couple extras (I connect 2 or 3 light strings to a single controller and power supply). Shoot me a PM if you want one.

I went through the Sylvania/Ledvance website

That's where I was when I got the weird "Your Monday Webforms license is invalid or has expired" message. I called the number on their site, which goes to a support vendor that doesn't handle their calls anymore (They were stoked that LEDVANCE didn't remove their number or update it :rofl:) and they gave me a different number in Canada to call.

I called the Canadian number and :drum: - Yep, call a different number. So I call yet another number and they were closed for Good Friday and Easter Monday. So the game continues on Tuesday. :roll_eyes:

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I don’t know if this is helpful since I’m in the U.S. and you’re in Canada, but

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Reviving this thread - my power supply bit it. Anyone else have any luck with a replacement?

I may have a spare. Or more accurately, a critter nibbled the wires on my light string, so the supply is currently unused. Traveling overseas until the weekend, but direct message if you are willing to pay shipping on a unit that has perhaps 4 months of use.

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Thanks for the offer - I took a closer look today and discovered that a critter had chewed on the light portion of the strand in one place. I should be able to solder it back together.