Login issues

The hub does not recognize my ip address with I try to login using "Portal.Hubitat.com". I can use my ip address direct, and I have no problems

When you enter portal.hubitat.com is it forwarding you to find.hubitat.com ?

"FIND MY HUBS" continues to search for my hubs but nothing happens. On the other hand I can type my IP address and my HUB comes up immediately.