Just updated to : < 2.3.9.162
Lock is not updating status on device page or on dashboards.
Its working when I test it .. just not updating so my dashboards and apps do not work.
any ideas how to fix it .. was working fine on 147
What if you click refresh on the device page?
Turn on debug logging and show the logs.
Didn't we recently work through an issue with this lock? You added a rule to refresh it after the door closed or something.
No .. its been working for awhile now .. on 147
Hmmm Maybe we did .. I tried the button and it does show a refresh .. forgot about that.
when i hit refresh nothing happens .. well i get a battery report.
I would power cycle the lock (pull batteries for 30 seconds or so).
If that does not help try fresh batteries just to be sure its not the batteries.
Also, capture a debug log when you manually unlock/lock it.
You're a freaking genius that worked perfect!
All I did was pull the battery and waited about 30 seconds and now it's all working.
Never even thought to try that thanks for your help!
The good old did you try unplugging it method. Tried and true.
There is a reason its part of the pre-recorded message when you call support for your internet provider as well 
Also, BTW if it keeps happening it means the batteries are not giving enough voltage. I had one of mine going downhill like that every day and new batteries fixed it.
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yeah .. but it was working just not updating!
never thought to "reboot it" because it was working.
anyway doh ! Great Idea ! LOL
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