I've been having issues with the Z-Wave version of the Kwikset 916 Lock where it would become unresponsive after experiencing a "jam" (i.e. if you don't close the door all the way and try to initiate a "lock" command through HE). I just installed the Zigbee version just now by swappng out the interior piece of the lock (kept the latch and exterior keypad the same) and every single "lock" command I send from HE shows that the lock is jammed. It will attempt to lock 3xand make that long beep to indicate that it's jammed. I am testing this with the door wide open so it shouldn't do this.
I've reswapped it back to the Z-Wave version and locking through HE is successful (with the exception of the "jammed" lock issue). Could this be an issue with the Zigbee lock I just received? I assume if it was a misaligned lock then it wouldn’t work for the Z-wave version. I am using the Generic Zigbee Lock driver. I performed the lock handling step after installing the locks.