Bought this Kwikset 914 front door lock about 5 years ago. It has been working great until yesterday. It does not respond to commands from HE but when I manually open and close the lock, HE reports correctly. Put fresh batteries in with no change.
According to the HE instructions to pair it I press button A (top left) 4 times to begin pairing. I expected the lock to be recognized but the pairing ended without discovering the lock.
I tried resetting it by removing the battery holder, pressed and held the programming button (in the center) for 30 seconds. Tried pairing after the reset with no luck.
After the reset the lock is locking then unlocking 30 seconds later but the event log shows nothing.
I know Kwikset isn’t the best but it is the only brand I have ever bought going back years.
Smart door locks aren’t cheap.
Could this be a bad ZigBee module? I disassembled the lock and didn’t see anything obvious.
This lock was also available with a Z-Wave module but it is the 500 series.