I just installed two Z-Wave Kwikset 620's. Both were a challenge to get past "Initializing." One (Garage) is working fine now, but the other (Side Entrance) has several problems, such as not reporting locked/unlocked status changes and not accepting lock commands from its Device page or Dashboard. However, it is reporting battery status fine to HE. It also manually unlocks/locks in response to input of the programmed code on the keypad.
Comparing the device pages of the two locks, I found this difference: the Current States for the problematic Side Door lock includes "LastCodeName: unknown codeNumber: 1",
while the one for the working Garage Lock says: lockCodes : {"1":{"name":"code #1","code":"XXXX"}
I wasn't able to locate HE instructions on how to work with the Commands section on this type of device page. I attempted to use the "Set Code" Command to add the door code (which is already recognized by the K 620 keypad), but the changes I made wouldn't stick when I clicked "Save Preferences."
This lock took 3 days of work to pair, so I'm loathe to delete it and try pairing it again. Where can I find info on how to fix the "unknown" code problem?