I am currently unable to open the Webcore dashboard.
I have just completed migrating from Smartthings to Hubitat. I think what has happened is that it is trying to load my Smartthings instance and as I deleted everything from my Smartthings account it no longer exists but Webcore doesn’t seem to realise this. Luckily I can still get to my Hubitat Webcore from the Webcore mobile app but in any web browser I just get an error stating “There was a problem loading the dashboard data. The data shown below may be outdated; please log out if this problem persists.” and then it just displays “\loading…” in the top left corner where the instance selection is. If I click this there are no other options so can’t just select the correct Hubitat instance. This is what makes me think that it is trying to load the incorrect instance.
I have logged off and back on and also cleared browser cache but don’t know what else to try.
How can I forcefully remove the old Smartthings instance without affecting access to my new Hubitat instance?
Thanks in advance.
This has become more critical now as I have now managed to lose access via the mobile app too.
Basically I swapped the instance to the orphaned smartthings one in the mobile app. I then logged out of that instance but when I come to log back in it loads the Smartthings dashboard but displays the error “There was a problem loading the dashboard data. The data shown below may be outdated; please log out if this problem persists.” and then automatically logs me out.
It seems that my profile is defaulting to the Smartthings dashboard, the last one I was logged into.
Is there anyway to change this default dashboard?
Please can someone help me.
OK, just messing around here and have managed to resolve it.
I had the option to "Use custom endpoints" selected within the Hubitat app and had configured this as the URL for the hub. It worked fine since I installed it on Monday but then just stopped this morning.
I have now disabled that setting and I have my access to my dashboard back.
So that begs the question what that setting actually does. Anyone know?