Hey guys, 4-5 days ago I wrote an email to the support to ask questions about my dead hub. I've got an automated answer:
" - Please type your reply above this line -##
Hi there,
Thank you for taking the time to reach out to us. For resources and information to assist you with your Hubitat Elevation, please visit us at support.hubitat.com.
Also, be sure to check out our community for fast and friendly guidance from our members at community.hubitat.com.
Hubitat Support"
Is this email a valid contact point? My hub has been dead for almost a week now and half of my house is uncontrollable, the other half can only be controlled by my smartphone. Good thing that I still have my zigbee relays in exposed power boxes on the walls, but it's still very inconvenient. Where can I get a "relatively" fast response?
You came to the right place for non-warranty related issues. To get fast response, please provide more details about the issues you are experiencing. If the hub was "dead" you wouldn't be able to control any lights. If some of your devices are working, the hub is not dead, and to help you resolve the problem we will need to know more details about the symptoms of the non-working devices (are they specific to one protocol)?
Hello,
Since yesterday, it seems that my hub has powered off and nothing will turn it back on. I've tried different cables, different power sources, but the light won't turn on.
I have no idea what happened, since I wasn't in the room when it stopped working. I was downstairs, I turned off the smart lights, which are connected to the hub. Spent a few minutes doing things around the house and went to bed. When I tried to turn off the light in the bedroom, they didn't want to shut down. I've assumed that the hub might be restarting or something along those lines and just turned the lights off with their own app. This morning I've tried to turn lights on/off again, but no success.
What should I do?
Do I have a chance of saving the hub, or it's completely dead?
What is the process for replacing the hub?
What happens with my connected devices if I get a new hub?
What happens with my automations if I get a new hub?
Is there any chance to save anything from the hub, or I have to start from scratch?
I assume that my micro-usb connector is broken, as I've read that this happens from time to time. I cannot control neither zigbee, nor wi-fi devices.
Assuming that you also don’t see anything from the LED, and that you haven’t been unplugging the micro-usb a lot, I’d suspect a power supply issue - have you tried a different but equivalent usb block?
That could be the case, but as @thebearmay suggested if you didn't move the hub around, it's less likely the internal connector is broken. Nonetheless, no LED lights indicate that the hub isn't getting power, so replacing the power supply would be the first thing I would do. If that doesn't help, then you will need to replace the hub.
If your hub is protected by Hub Protect you could still file a warranty claim by visiting the following page, as you would qualify for the free hub replacement under the extended warranty:
And also plug something else into the same wall outlet to check it's not a wiring problem - another cheap check to save wasting money replacing anything. And check the fuse in the power block's plug, if present and accessible.
Guys, after reading through the thread again and reading a chat with fellow Bulgarian @kkossev, I decided to do a final desperate try to power on the hub. @kkossev told me in a DM that the hub actually takes a few seconds to boot before the light turns on. I've taken the original power source and cable and decided to give it a shot.
Here is the result:
I don't have Hub Protect, but I assume it will be a good idea to activate the subscription now, backup all of my drivers and apps, and claim the extended warranty, since I don't know for how long the hub will work. Do you reckon that I should do anything else?
I also bought another hub today from Poland, which may arrive next week. If I create a mesh with the hubs, what happens if the first hub fails? Will my devices continue to work via the second hub? Basically is that a "cheat" way to save my devices without re-pairing while this hub is still alive?
I would understand if I can't, but my main reason is to backup all of my drivers and apps anyway. Also I wouldn't even try to claim it, unless the hub fails I guess.
@aaiyar Well, I guess my "temporary workarounds" won't work.
Does anyone think, based on the fact that the hub is working under specific cable placement, the problem is in the charging port? If so, is that repairable?
While hub protect will certainly allow you to transfer your z-wave radio and what not (you will still have to reset and re pair any zigbee device) The fact that your hub is 3 years old and damaged may not fall under the replacement aspect since you purchased more than a year past the purchase of the hub... (it also wouldn't be a cool thing to do)... Now your new hub from poland I would certainly drop the hub protect on.
