IOS App Presence / Can't get Wife's Phone to work

[tgrant48]

Geofence not working

I was able to get Presence working on my phone with the new app. It seems to be working well. However, I cannot get the wife's working. She is using the same version app. She is logged in under my account (same user name & password). I have deleted, reinstalled, logged out an back in. Still no luck. I get an error and seems something is missing compared to mine. SEE SCREENSHOTS. Her phone does show up in my devices as a Mobile App Device. First two pics are wife's, third is mine. Any help will…

[bertabcd1234]

There may be additional problems, but:

• Your screenshots show dashboard settings, not geofence (the "geofence" in that toggle option is a typo that has been reported but apparently not fixed yet)--you want the actual Geofence settings
• The cloud URLs in your screenshot show your authentication token. Please remove those screenshots for your sake (or reset your access token if it's a classic Dashboard where you can and don't mind doing so).

Also, please avoid double posting, as it makes it hard to track the issue for everyone.