Internal error occurred while restoring backup.
Old MAC:
Platform Version2.4.2.143
Hardware VersionC-8 Pro
IP Address10.100.10.28 (Ethernet)
A shutdown and removal of power for about 45-60 seconds to reset the radios, followed by another restore attempt might work.
This did not resolve the issue. How do i tag @hubby or at @support-agent ?
We purchased a new C-8 PRO and used the migration tool.
During Migration we received the attached screenshot error.
The devices show up under DEVICES but they do not work at all.
HELP!
Thanks.
OLD DEVICE MAC ADDRESS:
34:E1:D1:80:57:38
NEW DEVICE MAC ADDRESS:
34:e1:d1:81:ee:68
Thank you.
Platform Version2.4.2.143
MAC Address34:E1:D1:81:EE:68hide
Hardware VersionC-8 Pro
IP Address10.100.10.28 (Ethernet)
Hub UIDc6b9ce04-ff76-4d6a-a976-3d1f837155fchide
See attached screenshots.
please note we unlplugged the new c-8 and reconnected our old c-5 until we can get this issue resolved....
Hey, look at that! You remembered my name, I am flattered 
Since you’ve tagged me, let me tell you how I can help.
You can start a useful tutorial by replying to me with @hubby start tutorial.
Or, you can learn more about other cool things I can assist you with, by just replying to me with: @hubby display help.
Since I can post privately or publicly, if you prefer to learn more about me, in private, you can always send me a private message (PM).
If you ever need my assistance, just tag me, and I'll post this message again.
@hubby tries his best, but he’s not really that helpful.
@support_team is what you’re looking for.
2 Likes
You could try performing a new backup and running the migration again, if you didn't already. Also, do you have many files in the file manager that you are trying to migrate? Since that portion also fails, I would try migration again without selecting to migrate the files. Lastly, does your C-5 use the external USB for the radios?
1 Like
I dont know how many files i have or what they are for?
And if i dont migrate those what will be the effect of that?
Can i restore from a local backup instead of cloud? What will be the impact of that?
Is additional support available ? Seems like theres a defect in your cloud migration offer/service?
And no, my C5 does not use external USB for radios.
