I am trying to migrate from C-5 to C-8 and following the instructions at How to Migrate to a New Hub | Hubitat Documentation and Registration and Setup | Hubitat Documentation. When I attempt to restore form the C-5 cloud migration, I get an error. How do I proceed? For now, I have booted back up my C-5 and everything is working fine.
I was able to connect to the new hub, and tried it again using backup/restore, but that also failed.
After the above failure, I saw no devices on the new hub. So I tried updating the hubitat version on the new hub (to 2.3.6.146), and then suddenly all of my devices showed up. But none of them work. I tried turning on and off zigbee bulbs, z-wave switches...nothing happens. I tried the restore from migration backup again, and same "internal error". Plugged my old C-5 hub back in and thankfully everything still works. No clue what to do at this point.
We've had a few incidentes reported recently with migration failing from C5 to C8 and we are currently investigating. Please send me a private message along with your hub id.
Hello,
Any update on this topic.
I'm facing similar issue with cloud migration from C-5 (Europe Version with z-wave dongle) to new C-8.
I get internal error message when running migration process.
Seems Zigbee network is migrated correctly but no luck with Zwave. I've read here that migration path for C5 works with Z-Wave.me adapter... no idea what is the version provided by Hubitat with my hub.
Any idea how to solve this ? any workaround to migrate/rebuild zwave network manually ?
Thanks in advance for your help
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