Welcome to Hubitat!
Since all switchbot integrations are developed & maintained by community devs (i.e. not officially developed by Hubitat themselves), you'll always get the best support by posting your question in the respective community thread about that particular app/driver... That way, it catches the eye of the respective developer and fellow community users who have helpful experience with it.
I'd say tomw's switchbot integration is the most popular switchbot choice these days, but I think there are a couple others out there too.
If you are using tomw's app, I'd encourage you to post your question in that thread. Tomw's readme files (on his respective GitHub sites) are always very thorough though, so if using his app, I'd also encourage you to double-check your setup using the readme steps first.
