I have one of the Red Series switches (not dimmer) with * firmware : 1.09 that doesn't seem to want to update. I have tried with S2 and no security and get the same behavior: the firmware updater is just stuck at the "Requesting Device Start Firmware Transfer" and the switch locks up. I have tried other suggestions of power-cycling the switch before starting the process and still haven't had any success.
Has anyone else been able to update this firmware?
(@Eric_Inovelli Is there some magic for updating these devices?)
@bcopeland Is this debug log helpful for solving these issue? On 2.2.4.156, after selecting this switch, I am getting debug log from Device Firmware Updater with this detail:
My non expert opinion is not good, upgradable=false, and # of targets=0.
Did you double check you have the correct file? My red dimmer has 2 files, 1 for the LED logic, another firmware for the switch itself.
I used an Aeon Z-stick to upgrade and had no issues.Never used HE z-wave upgrade path
This log message appears before the firmware file is selected. The switch only has one target from all the information I have been able to find.
Yeah.. I suspect either a bug in the switch or in the app here... it certainly should be upgradable and the fact that it lists the target tells me the app found something... not sure what to make of this.
Today I rearranged my space and moved the hub to a more central location that is now within 15ft of the switch (through 2 interior walls). The connection showed directly connected 100kbps.
(Previously it was changing at times between direct and via one hop, and between 100 and 40 speeds.)
So, after a few hours of settling and a hub restart (yes, I have tried this before), I tried the firmware update without any extraordinary steps and, of course, it started right up and began transferring the image... at about 63% it hung and apparently zwave on the hub (2.2.4.156) was locked up again.
Updating to 2.2.4.158 now and will try again later.
Well, my first couple attempts to update on 2.2.4.158 failed with the firmware updater not reaching the point of actually starting the transfer and some combination of:
Switch became unresponsive
Hub z-wave locked up (no messages from hub)
Today I was finally able to get this updated.
Not sure what the magic is (or isn't), but this time the following process was used:
Shutdown hub
Air-gap Switch
Wait a few minutes and power hub back on
Wait a few hours (I was working today)
Change device to "basic z-wave tool" driver (i doubt this is important, but like the logging of commands)
Go into Device Firmware Updater and Update the switch
After just under 1 hour, the update was complete and getVersionReport shows:
Version Report - FirmwareVersion: 1.19, ProtocolVersion: 6.04, HardwareVersion: 1
Hey sorry -- I didn't see this until today. Yeah, I'm not sure if there's any pattern, but I've had a couple switches act up like this too and both of them just ended up working. Mine was a little different in that it kept saying, "wake up your sleepy device". In both instances, I got distracted for an hour or so and came back and it was magically working.
