Sharing info on the latest Innr SP 244 (US version) plug I’ve got from Amazon. It does not work well on my C-5 hub. It paired as an unknown device, I had to manually change the driver to Generic Zigbee Plug. After that I can switch it On/Off, but that’s all I can do. No status reporting and the event list is empty.
UPDATE: I forgot to run Configure. It's fixed now.
The plug it’s built well, very compact, 1800W and certified, and relatively inexpensive. I really like its look and feel.
Did you run the Configure command after you switched drivers? (Click that button/command at the top of the device detail page.)
OOPS! I just did that and it's fixed. Status is reporting now.
Feeling embarrassed I forgot the basics here! 
But a testament how well the hub has been running that I have not had to troubleshoot anything in a long time 
Reporting on power reporting in this plug: it's working but is off by a factor of x10. It reports 1 for 10W+ load, 2 for 20W+ load, etc. Which means it's always 0 for under 10W devices. There is an Amazon review saying Innr has confirmed a divisor parameter is incorrectly set to 10, presumably somewhere in the firmware.
Somewhere on here I think it was said this will be fixed via Habitat 2.4.x
I'll check and confirm w/link.
Yup: Innr SP244 Zigbee Smart Plug - #19 by mike.maxwell
Off-by-10x's fix is in 2.4.0!
Good to know, will wait for 2.4.0 to come out.
But, unfortunately, I have a bigger issue with these plugs. They are not reliable to control. I'm on the old C-5 hub. One of them almost never responds to on/off in the mobile app, and remove/re-join has not fixed it. It has responded in the browser up to recently. I wasn't sure if it was the plug or platform issue - unclear why the app behavior would be different. Anyway, recently it stopped responding in the browser too. Nothing happens when I click On/Off. I will try remove/rejoin again, but the point is I don't think I can rely on it for anything critical.
It's a real shame because the plug itself seems to be very well built. It's the most compact of them, but when I use it with a 1500W heater it gets just slightly warm, whereas my other plugs all get very hot. So this would have been great for heaters, only if it worked.
Make sure you've updated to their latest firmware. HE has it.
I have two of these plugs on a blessedly reliable C-5 and other than a few times that I've wondered about these plugs BEFORE upgrading firmware I think they're doing OK. Mind you I've had other plugs that have had their own "off hour" (being caught in some temporary Zigbee "mesh mess", or something).
Innr is active in the forum through @Gerry-Innr and if there is a problem I'm sure they'd want to address it. They don't seem to be just dumpin' stuff out on the market with no concern over reliability like some.
In fact I CARE about your issue being resolved because I like their plugs and intended to get more as I retire some old wall-wart sized Sylvania Smart+ which have had some hearing or "attention deficit" issues. 
EDIT ADD: For those coming here late, the 1.4.3 firmware is NOT the most recent version. I screen captured a plug I had not updated. Sorry.
Hi @virtu789 not sure what FW version your plugs have, but like @PunchCardPgmr wrote, please make sure you're on the latest version published on Hubitat (or zigbee2mqtt). There have been multiple improvements including in the Zigbee stack.
If the problems persist, you may want to check your mesh network to see if the plugs have a reliable connection to it. Some devices of certain brands are known to be bad repeaters so make sure the plugs are not connected to the network through such devices. You could test with a plug near the hub to see if it works better.
I greatly appreciate the last two replies and I give my respects to Innr and @Gerry-Innr for participating in the forum and standing behind their product.
Here is my data - the software build is the same as what @PunchCardPgmr posted above - does it mean I'm on the latest firmware? In fact everything is the same expect the PowerCluster value for me is "none":
Should I hit "Update Firmware" button anyway?
It looks like you've got it. Let the company follow up with you.
EDIT ADD: Whoops, my bad....
I referenced one of my plugs that I had NOT upgraded to 1.7 yet ! Sorry
Hi @virtu789 the latest firmware version 1.7.23, so yes, you should update.
There's an overview of changes here: INNR 242 turns off and on due to power spikes - #11 by Gerry-Innr. All info applies to SP 240, SP 242, and SP 244.
Cheers, Gerry.
Thank you! Will pressing Update Firmware button on the device page do it? I did not read through the entire long thread referenced above...
If Hubitat actually has that latest firmware available (I don't know if that's true or not), then yes.
Before an update, I always open a new tab and put it on the Live Logs page.
Then hit the Update Firmware button in the other tab.
Monitor progress in the Live Logs tab. If newer firmware isn't available, there should be a log entry saying that. If it is available, progress will start and should be pretty steady until it completes.
Understood, thanks.
In the previous post @Gerry-Innr linked a post discussing Innr providing the updates to Hubitat, but I did not read the entire thread to find out if that actually happened.
All our latest firmwares will be available on Hubitat not long after their release. Version 1.7.23 for the smart plugs has been available for a few months.
I'm just gonna mention that I updated to 2.4.0 last night and yes, 2.4.0 - with my legrand outlets - DOES fix the "off-by-10x's" issue. What it does NOT FIX is off-by-10x's in my INNR 244's! I have one reporting 6w (on a fridge! I KNOW the fridge is NOT using 6w's)!
So, umm... I don't know what to think.
And yes, I tried "configure" on the 244's. I even tried a firmware update. One (main fridge) is "1166-0333-17173685". Here's the log:
dev:371 2024-12-25 10:15:35.464 AMinfoFridge - INNR244 power is 5W
dev:371 2024-12-25 10:02:38.433 AMinfoFridge - INNR244 power is 6W
dev:371 2024-12-25 10:02:25.439 AMinfoFridge - INNR244 power is 8W
dev:371 2024-12-25 09:59:52.759 AMwarndescription logging is: true
dev:371 2024-12-25 09:59:52.758 AMwarndebug logging is: false
dev:371 2024-12-25 09:59:52.757 AMinfoupdated...
dev:371 2024-12-25 09:55:17.452 AMwarnfinished options testing...
dev:371 2024-12-25 09:55:17.366 AMwarnstarting options testing...
dev:371 2024-12-25 09:55:15.561 AMinfoFridge - INNR244 power is 7W
dev:371 2024-12-25 09:55:09.286 AMwarnrunning configure in 5 seconds...
The other, I cannot get to report power at ALL (it's on 1166-0333-17173685):
dev:373 2024-12-25 10:28:25.403 AMwarnfinished options testing...
dev:373 2024-12-25 10:28:25.332 AMwarnstarting options testing...
dev:373 2024-12-25 10:28:17.294 AMwarnrunning configure in 5 seconds...
dev:373 2024-12-25 10:27:15.237 AMwarndescription logging is: true
dev:373 2024-12-25 10:27:15.236 AMwarndebug logging is: false
ARGH! This is SO frustrating.
I even tried to change the device of dev:373 to Virtual outlet and then back to "Generic Zigbee Outlet" and did a configure (as shown in the log above). Nada!
Any advice?
ps: The post that said it would be fixed is here:
Download the Hubitat app
