Our engineers are investigating reports of Z-Wave issues on some C-8 Pro hubs after migration from older hub models.
To help us narrow down the cause, we’d greatly appreciate it if you could share a few details about your experience:
- The steps you took before noticing the issue
- How many days you allowed the Z-Wave mesh to settle
- The source hub model and firmware version
Please send this information in a private message to @support_team, and also include:
- The MAC addresses of both hubs
- Screenshots of the Z-Wave Details page from your C-8 Pro hub
The more details we collect, the faster we can pinpoint the issue. Thank you for your patience and for helping us work toward a solution!
