I didn't want my very first post to be a complaint...but

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I spent HOURS moving over from SmartThings. I ordered my Hubitat directly from them on November 30th. After 2 weeks of literally 0 movement out of phoenix, they sent me another one via UPS (first was USPS)...so first impression was concern, but great customer support.

Got my hub Thursday, and dedicated all day Friday, all morning today (Saturday), and part of the afternoon, to moving my things over, one by one. Removing, then adding. I don't know how many things I have, but it's a FREAKING LOT. I'd say over 40, maybe even over 50. I have wired outlets, wired switches, plugs, dimmers, routines, modes, scenes...I was SO PROUD OF MYSELF for not asking a single question and getting every last thing figured out to the point of being functional and happy and relieved. I had a couple of things that were perplexing me and had plans to "step away" this afternoon and revisit it tonight or tomorrow morning. I added one last plug, and got all excited to run over to the computer to add that one to my dashboard to give it a quick test (making sure it was in fact reporting status, etc.). And the computer kept "searching". And eventually said "offline" for the browser. So I looked at the hub, which by the way, I hadn't moved or touched since the night before. And there was no light.

I unplugged it...and plugged it back in. No light. I used a different cord. No light. I used a different outlet. No light. I used a different ethernet cord. No light. I MOVED IT...no light.

My hub is DEAD, and I have absolutely no idea why, or what happened. There were no power surges or anything weird or odd. I ALMOST downloaded one of the backups from last night (automatic one)...but didn't. Now I have NO idea what is next. I have a dead hub...I have no idea if the last backup is "preserved", or how to apply it to a new hub should one every find it's way here. I've been forced to re-add devices BACK to SmartThings to limp along...but I do NOT want to rebuild everything at this point.

I swear I thought my first post here was going to be "Why did I wait so long". I'm really upset right now with the time and energy I have spent for the better part of 2 entire days. But I was SO excited at the functionality. Just trying to add devices back into SmartThings now feels clunky as heck because SmartThings doesn't confirm when something as been successfully excluded. You only get 15 seconds in which to do the exclusion, there is no timer, and based on my experience of removing from SmartThings and adding to Hubitat, 15 seconds is not NEARLY enough time for MOST of the exclusions. It takes multiple tries.

I'm exhausted physically from crawling under and behind things (bed, fireplace, dresser)...my knees don't like the floor aerobics associated with adding outlets into Hubitat (finicky because of the distance)...and emotionally I feel a little bit broken tonight. WHY...

And, I guess to keep in the nature of the intent of this forum...is there an easy answer to restoring a back up from another hub, to a new hub? I'll poke around once I close out my whine...but if somehow magically I can restore at least the Friday night backup, that puts me a tiny bit ahead of the game.

I also searched....and I didn't see a whole lot of people posting about my issue with this hub (Elevation).

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Sorry to hear about the trouble. Were you unplugging and plugging from the micro USB? There have been some hubs that suffered from a defect in the soldering at the USB plug. It may have broken on yours.

Please contact support@hubitat.com

If it turns out that was the issue, you should avoid using the USB connection to power cycle in the future, and instead only unplug at the wall.

If it’s Z-Wave you need to move, that has to be done manually for now. Their backup that can migrate Z-Wave from one C-7 hub to another C-7 hub isn’t released yet. If it’s Zigbee, that can move with the database. You just need to pair each device again, and they’ll be found in the backed up database and will join under the same name.

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You didn't find much, because it doesn't happen. This is an awful experience, and unfortunately, like with any equipment, it could happen to fail. I wish you had followed your instinct and took a backup. The only backups that are currently preserved are on the hub itself, and not recoverable if the hub dies. There is a slight chance that your LED burnt out but the hub is still functional. If any rules you've created are not working, that chance is very slim. If you PM your hub's MAC address I can check to see if it's still online. I am very sorry that this has happened to you. It sounds like you put a lot of effort into it.

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@bobbyD Thank you, I really appreciate the response. PM sent. I DID put a lot of work into it. And having to go back and add things back into SmartThings is painful. I'm trying to do as little as possible while maintaining some level of functionality.

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@SmartHomePrimer thank you. I have sent an email. The thing that was weird is that I hadn't done a reboot of the device at all since Friday, however I did move it earlier in the morning which required an unplug, but it was in its final home and had been there for hours, untouched.

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Is the admin page at hub_ip_address:8081 available?

Also once this is all resolved and you have it working again or a new hub, do NOT unplug your hub without shutting it down first. It is known to potentially cause issues.

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o man, i really hope they can fix it for you and hope your experiences get better. i personally switches from wink to hubitat and have had no issues with it. i love it and hope everyone can have a similar experience as me. hopefully it gets sorted and you can get back to automating your life worry free

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You Didn't say if you tried a different power supply.

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This - if the LED is just burned out then you should be able to access the device that way.

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@Angus_M and @danabw No, that is not available. I tried. :frowning: It isn't the LED light, unfortunately. And I will heed the advice about shutting the hub down first, though I had not had a reboot event in hours prior to the hub dying.

@johnwilliamsoderlund I did try a different power supply. Three of them, in fact. Thanks for mentioning...I keep hoping I've overlooked a simple "DOH" fix. But I don't think I have.

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Based on this, I'd say it's dead. Sigh. Sorry about this. If it were me, at this stage, I'd definitely be trying wiggling the usb power connector around a little in case it's a bad connection internally. Ah, I dunno. A dumb idea. It's so frustrating when all this effort is undone by failed electronics. It's rare but this is always how it happens grrrrrr.

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Just another quick idea, you are sure of the ip address? Did you fix it at the router? If not it may have changed when repowering the hub...

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I gave it a reserved IP address. I'm sure I'm using the right one. :frowning:

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:hot_face:

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Wow. As I read through the thread I was hoping someone was going to find a solution for you.

I am very sorry to hear about this and just have to say that this is rare and does not accurately portray how awesome this hub really is.

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@steve.maddigan thanks...I was hoping but kind of knew what I was dealing with. I had JUST gotten a taste of the awesomeness. I'm not giving up. I'm desperate to say goodbye to SmartThings. I'm still rocking the V1 Kickstarter hub. This thing might be worth money. It's probably like number 17 off the assembly line... came with 2 door sensors, a smartplug and a motion detector...for I think $75.

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Time to get a bigger hammer. :wink:

Sorry - not funny, but looking for some comic relief in the moment. :slight_smile:

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The other day I was doing some work (completing my objectives setting for the year ahead) and the wretched cloud system locked up and all the work was lost. So annoying. The only thing that was at all positive was that when I rewrote them, it took a lot less time because I'd already done the thinking. I hope the same applies here when/if you have to rewrite those lost rules again.

And always backup and download the backup on a regular basis!

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Do you all want to hear the icing on the cake after what happened!!! I crawled BACK under my bed again and fought with 2 switches (one for lights, one for a blanket warmer), as well as the wall outlet, to get them BACK onto SmartThings, just so I could at least turn the lights on and off in the bedroom and be warm while sleeping...you know, normal type comforts.

SIDE NOTE: in case you are wondering, I don't have dedicated overhead lighting in the bedroom...it's one of those homes that wires the switch on the wall to engage the outlet on the other side of the room. The idea is you plug the lamps into the outlet. Problem is that you can't install a dimmer switch in the wall this way, and you can't plug in a dimmer plug and use voice commands with Google...at least in my head that's what I came up with back when I set this up. So my solution was to Install a switch in the wall, that then tells a dimmer lamp module under the bed to turn on, off. At the wall I have the ability to turn lights on and off as we all are accustomed to, but I am also able to "tell google" to turn them on/off, dim, etc. A simple plugging in the lamps into the outlet controlled by the wall switch would have rendered "ok google" incapable as the outlet would only be powered when the wall switch is on. Hopefully that all made sense).

So the icing on the cake is that I suddenly started getting all kinds of alarms about my SmartThings hub being offline. My bedroom lights turned themselves on and off multiple times between 9-10:30pm. I finally had to crawl BACK under the bed and unplug them. I woke up this morning to multiple messages from SmartThings about outages. SERIOUSLY.

I would have been blissfully unaware last night were it not for my personal disaster. I look forward to those days to come...I plan to continue to subscribe to SmartThings for a little while just to enjoy the knowledge it is no more. It can't come soon enough. These kinds of things have become weekly events.

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Did you plug something else into the outlet to eliminate a circuit problem, blown fuse etc.