Hue motion sensor connected but no motion

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#1

I have a new, out-of-the-box Hue Motion sensor (Indoor Motion Sensor V2, product number 9290030675).

It pair both within 5 ft of hub and at some distance. Is reporting accurate battery, illuminance, and temperature at time of pairing.

But is apparently not sending updates. As I cannot get it to register either motion events or illuminance changes at the hub.

This is on a C-7 running 2.3.3.123 (latest a time of posting). There are other switches operating properly on the C-7 both zigbee and z-wave.

I have removed and re-paired multiple times. And yes, I put fresh batteries in it... not trusting the ones that shipped.

There are no other motion sensors on the network. (I got this new Hue when I couldn't get my old ST sensors to work)

I saw similar posts reporting issues with the Hue motion sensor, but those were several years old, so presumably those issues have been solved.

Thoughts? Appreciate any help.

#2

What driver are you using?

#3

System driver. The drop-down for "Type" in Device Information says "Hue Motion Sensor"

Sorry, I don't know how to get more specific... that seems rather ambiguous when I look at it.

#4

That is the proper driver. Can you show a screen print of the details on the motion sensor?

#5

Let's see if these two screen grabs have what you're looking for... thx

Details1
Details12156×1914 214 KB

Details2
Details21688×2106 176 KB

#6

You did hit "configure" after pairing right?

#7

Yes, and the Configure command shows in the logs:

[warn] running configure in 5 seconds...

When I look at the Events tab/page, it shows events that are reasonable at the time of connection, but then they aren't updated.

#8

I had the same problem. Hue replaced it as defective. Second one was still slow to respond. I paired it in the same room as the hub, then moved it where i needed it and let it sit for at least a few hours. Eventually it will work, just seems to take a while to become fully functional. Was this new since June of this year (manufactured in 2022)? From what i can tell it seems like these sensors made this year have some slight differences than older ones, and this laggy pairing seems to be a symptom of that. I can say that within 24 hours it was fully working as expected.
Btw, if you try to go to hue fir support expect a run around and general hassle. In my case it was about 4 weeks before they finally agreed to replace the device.

#9

ok... I'll probably just start the replacement process.

Anyone have suggestions on a better motion sensor to use? I need more than one. I picked the Hue for the first test because I thought it would, well, Just Work.

#10

Unusual, ive been using the outdoor versions of these for years and havent had any issues.

#11

My outdoor sensors work just fine, and the replacement does now as well, but it didn't immediately. @rickkwilhelm if it has been included for at least a day, see if it has gotten better. Mine definitely needed at least a few hours / a day to settle in, but it's worked reliably since. They don't work as flawlessly as I expected out of the box (like the outdoor sensors). But they do work after a day or so, as reliably as my outdoor sensors. Based on the reccomendations vs, my experience I'm inclined to think they changed something in this most recent production run, i just don't know what.

#12

If you are talking about replacement with Hue, they will ask you:

  • A) if you have paired it to a hue bridge
  • B) if you have used it in the bridge with hue bulbs.

When I told them I had not, but paired it to Hubitat and it was not working, they questioned how I could know it wasn't working if it wasn't paired with the hue hub. They initially tried to void the warranty beacuse it was paired to a third party hub. They did eventuality relent and replace it.

#13

Hmm... Sounds like too much work. I'll probably just return to AMZN. It's been a couple of days and this one hasn't settled in.

Maybe I'll try another brand of sensor.

1 Like
#14

I have also been having very good luck with the Ring Gen 2 Motion Sensors, they are Zwave, so a tad slower than ZigBee, but rock solid reliable. I included them into a C7 using SmartStart. They want to include with S2, ( based on @mavrrick58 recommendation) I left that alone and let it pair with it, and they have not had any negative impact on my Zwave mesh. I think I currently have 4 in service. One draw back , if you want Lux values, these do not provide that feature. But as a motion sensor they are very stable and very reliable.

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