I decided to swap out a number of my downlights for Hue. As there's currently a Black Friday 30% off deal I jumped in and placed an order. Delivery was quoted as 2-3 business days and I would get an e mail when the order was dispatched. 2 working days on and no e mail so I've checked the order and it's not even been processed. Customer service don't know when it will be sent and I might get it early next week. Seriously pissed off
Moral of the story. Don't buy direct from Hue if you intend to pull out your existing lights and switches in advance, or like me you'll be in the dark! It truly will be a Black Friday for me.
On another note. It's pretty safe to say Paul Hibbert is not a fan of Hue:
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Well no further forward. Hue truly are a bunch of a**eholes. Tried Facebook, What's app, messenger, telephone and still can't get a straight answer as to when I might receive my order. Cancel order and get refund? Nope, I can't do that until after I've received it.
To add insult to injury they've sent me another 30% discount code for my next order.....
I've just gone on Amazon to check pricing. On Tuesday I ordered some as I couldn't wait for the delayed order, today the price is reduced further so it's now cheaper to buy on Amazon than it is to take advantage of Hue's 30% Black Friday discount. I mentioned this to Hue customer support....they've just sent me another bloody 30% discount code
Dear diary, me again. I just got off another What's App chat with Hue. It went about as well as the last 4 communications; fobbed off with apologies, fake empathy, BS around warehouse issues and so on. My discount code collection is now at 6, none of which will be used because my failing mind is unable to cope with such incredible levels of disappointment. I'd really like to cancel and get my money back but it seems Hue don't care a stuff about consumer law.
Anyway enough for today, back soon with more tales of woe, unless I decide to bite down hard on a GU10 while using the dimmer to set an apt scene from the gallery. Unfortunately 'Warm Embrace' doesn't fit the bill and I can't locate one called 'End of Misery' 
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