Hello, Hubitat support (support@hubitat.com) is no longer responding to inquiries and warranty claims: You have reached an unmonitored mailbox, please contact the Hubitat support page.
Does anyone know what is going on there?
That inbox has been unmonitored for a very long time.
As the auto-response explains, you can get help here in this forum or at the support portal web page.
Full text of the auto-response is below:
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Perhaps @bobbyD can help direct the enquiry.... Aside from the instruction in the email response....
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Welcome to the Hubitat community.
I am not sure where you found that email, it hasn't worked for many years now. There are new ways to contact support as noted in that auto-reply like Mark posted above. It would be helpful if you could point us to where you found that email so it can be removed to prevent others from finding and trying that email and being frustrated that it doesn't work or never receiving a response.
As to your issues, depending upon what is going on, posting on this forum is a good first step. Often we can help users work through an issue before support could read a trouble ticket, or if necessary we can direct support to read/reply to your posting here.
If you are needing warranty support, there is a Support button at the top of this page that will take you to the page where you can file a warranty claim.
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Hello neonturbo, Hubitat replied to my email yesterday. Perhaps, the discussion in the community was helpful. Everything is on the right track now. Many thanks, Horst
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Hello sburke781, Hubitat replied to my email yesterday. Perhaps, the discussion in the community was helpful. Everything is on the right track now. Many thanks, Horst
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Hello Marktheknife, Hubitat replied to my email yesterday. Perhaps, the discussion in the community was helpful. Everything is on the right track now. Many thanks, Horst
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Glad to hear you’ve reached someone from support.
In the future, please don’t hesitate to ask for troubleshooting assistance from the community here, as the email auto-response recommends.
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