Hubitat Protect subscriptions on wrong device

I can't figure out how to contact Hubitat Customer Support, so any pointers on how I should do so would be helpful.

A week or more ago, I purchased Hubitat Protect for three of my hubs, but for some reason, all three subscriptions were allocated to the same hub. I responded to the email confirming the subscriptions (the address is subscriptions@hubitat.com) and asked for this issue to be fixed, but no one has gotten back to me.

You can tag support in a thread. @support-agent @bobbyD

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That's odd. I am checking your account and will send you a private message with what happened and how to move forward.

For future reference, thereโ€™s also the subscriptions support page, which has a web form you can fill in to ask for help with a subscription issue.

I have the same issue. It seems that if you go to My Hubitat and add hub protect to an additional hub, it adds it to the hub that you currently have a subscription to. If you go to the settings page/backup page of your hub and add the subscription, it will add it to the hub you are currently on.

Unfortunately, we can't replicate this particular issue, however we have recently added a hub selector option on the Subscriptions page.

Visit the following page and select the hub you'd like to subscribe and the service you want (after you log into your account): Subscriptions on My.Hubitat

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That's great. However, I am not sure how you get to that screen other than with the link you provided. The subscriptions link at the top of the page takes me to My Hubitat which does not have the drop down.

Follow the above link again, once you are logged in.

I am sorry. I was unclear. The link works. What I am saying is that I don't know how I, or anyone, would have gotten to it, without you having provided the link.
I cannot find another way to get to that page.

Ah, yes, that's true. Itโ€™s not in use at the moment, but since it could have helped solve your problem, I thought it would be worth sharing it :wink:

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Nevermind, I just found it. It is part of the new UI. I just updated my hubs to it and the subscription link goes to this new page.
Thanks.

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