Hubitat is not connecting at my new home/ new internet provider

[akot783]

I have recently moved and now Hubitat Hub won't connect.
I was playing around and I ended up deregistering the hub as well.

At this point, I am not sure how to proceed. How can I add the hub back into my account, and also how to connect to the hub - its still showing blue light on.

[bertabcd1234]

@akot783

its still showing blue light on.

What hub model do you have? (Check the bottom if you're not sure.) A blue light is not normal on any newer model, but such a problem would be merely coincidental with your move.

Two things I would try in no particular order are seeing if you can access the Diagnostic Tool or performing a network reset.

You'll be able to re-register the hub once you can connect to it, but it's unrelated to this problem.

[aaiyar]

@bertabcd1234

Two things I would try in no particular order are seeing if you can access the Diagnostic Tool

@akot783

When you access the DIagnostic Tool, you should perform a Soft Reset. The blue light indicates that the hub platform isn't loading, and the most common reason for that is a corrupted database. A soft reset attempts to fix database corruption.

[akot783]

Model is C7.

I tried accessing the Diagnostic Tool, and it is not connecting. Tried reseting by pressing 7 seconds, but the blue light is still not going away, and its not blinking either.

[jtp10181]

@akot783

Tried reseting by pressing 7 seconds, but the blue light is still not going away, and its not blinking either.

Hold it for a little longer then, 10 seconds maybe. When you LET GO of the button, the LED should blink a few times, then go out, and then hub is rebooting and it will go blue again (then hopefully green). If it stays blue you need to find it on your LAN and get on the diagnostic tool.

[Ricktronic]

@akot783

Model is C7.

I tried accessing the Diagnostic Tool, and it is not connecting. Tried reseting by pressing 7 seconds, but the blue light is still not going away, and its not blinking either.

How did you determine what IP to use when attempting your connection?

Just to make sure that we aren't missing the obvious,

Are you connecting your Hubitat directly to your router with a cable?

Have you tried using a different cable?

Do you see the link light on the router when you plug in the Hubitat.?

Does your router have DHCP enabled, and a range of IP's assigned to the pool?

[croweflight]

Might a corrupt data base be the result of an improper shutdown. If so the issue may not be network connectivity.

[kahn-hubitat]

did you do the network reset