Hubitat doesn’t see Innr 264-2 bulbs

đź’ˇ Lighting
1

C7 2.4.3.149

I use the Zigbee inrr 264 bulbs and they work fine. The new ones I got are 264-2 and they will not even connect to my Hubitat c7. They must be using new firmware. The bulbs all connect fine to my Alexa device, which has a built-in Zigbee hub. When you apply power to these bulbs, they immediately go into pairing mode, but my Hubitat hub never sees them. Does anyone have any thoughts on what I might do or is it going to require a change in my hub firmware?

2

You can try using Pair while exchanging keys in the clear and if/when the device actually pairs, re-pair it once again if needed using the normal procedure without removing the device.

3

When did you pair them to Alexa? Did you reset them after to then pair them with Hubitat?

Gemini:
"To reset Innr 264 bulbs, first turn the bulb on for at least 5 seconds, then switch it off and on 6 times, leaving it off for about 5 seconds each time and on for less than one second. The bulb will flash when it has been successfully reset to factory settings and is ready for re-pairing with a new gateway or app"

4

When the bulbs are brand new, they are in reset mode when you turn power on. I did not pair them with Alexa until after they failed with habitat.

These are 264-2

5

Seems to be the same procedure for the -2. I would try resetting them anyway, and then use double luck voodoo or any of the other methods found here to get problem devices to pair.

A trick I used to use was to go to Zigbee settings and rebuild the Zigbee network, and then try to pair again.

6

I did a search on this, and I can see where it shows up on somebody’s system after doing a manual Zigbee connection. For some reason, I don’t have that option on my system at all. I must be doing something wrong.

7

I'm sorry... didn't check good enough as I see now that you are using a C7. This option is only available from C8 and above!

8

OK, thank you very much for checking.

9

They’re supposed to be backwards compatible, but it seems like there have been other devices that would only join to a Zigbee 3.0 coordinator. I think the Echo has a Zigbee 3.0 radio which might explain why it connects without a problem.

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10

I think you’re correct. I just placed an order to get a C8 pro.

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11

I installed my C8 pro today and all these bulbs are easily recognized. Thanks very much for the suggestion.

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