I am trying to get support on my C7. The Zigbee network is offline. I had an open issue that didn't get resolved, because I didn't respond to BobbyD. Sorry Bobby!
There are only 2 Z-Wave switches on this "garage" hub and I have it meshed to my other C7 which has my other zigbee devices. However, I now need to get the zigbee network running on my "garage" hub.
How do I do a hard reset on the hub? I see a soft reset option on the diagnostic UI, but not a hard reset to blow away previous zwave and zigbee configurations. I think there is a glitch from when I moved houses on this hub and deleted devices.
Settings then ZWave Details or Zigbee Details will reveal:
Do it for Zigbee (shown) then for ZWave if needed, followed by a Soft Reset in the Diagnostic Menu to remove all the customizations you added after registering the hub originally.
Please follow @csteele advice, but note that if Zigbee remains offline, you will not be able to reset the radio. You need the radio to be online in order to successfully reset it.
I did everything in fresh incognito browsers and it stuck there even after reboots.
I did a soft reset again, still had the spinning wheel, then did a safe mode boot, followed by a soft reset and a reboot. I ended up with a new config screen.
It looks like it is back up now, just waiting to see if the ZigBee radio holds.
